Ясмин

YASMIN
AL-RAWASHDEKH
DATE OF BIRTH: MAY 9, 2004

EDUCATION
Oles Honchar Dnipro National University (DNU),
2021–2025. English and German Languages

LANGUAGES

Ukrainian – C1
PROFILE Russian – C1

I enjoy traveling and exploring English – B2
different countries, their history,
COMPUTER SKILLS
culture, and traditions. I have
great respect for the diversity of I have a high level of computer literacy,
nations and approach new including advanced proficiency in operating
knowledge with curiosity and systems such as Windows and macOS. I also
enthusiasm. Helping others possess strong skills in office software such as
brings me genuine satisfaction, Word, Excel, PowerPoint, and others. I learn to
and I work easily in a team, work with various CRM systems quickly and
remaining open, empathetic, and
efficiently.
friendly.
I am committed to continuous EXPERIENCE
growth and self-improvement —
both personally and NOVEMBER 2021 – JULY 2022
professionally. My love of CALL CENTER OPERATOR
learning and natural curiosity
OCTOBER 2022 – MARCH 2023
allow me to adapt quickly to new
ENGLISH TUTOR
environments and respond
effectively to challenges. I MAY 2024 – SEPTEMBER 2024
approach every task with CUSTOMER SUPPORT MANAGER AT VSA ACADEMY
dedication and responsibility,
SEPTEMBER – NOVEMBER 2024
seeing it as a step toward the
CONCIERGE SERVICE AT INFOCUS COMPANY
future.
MARCH – MAY 2025
CONTACT ME
FREELANCE TRANSLATOR AND EDITOR AT DEIR

[відкрити контакти](див. вище в блоці «контактна інформація»)
DECEMBER – JANUARY 2024–2025
CUSTOMER SUPPORT MANAGER AND PLATFORM
[відкрити контакти](див. вище в блоці «контактна інформація»)
ADMINISTRATOR AT EVO COMPANY (KABANCHIK.UA)
Ukraine, Lviv
 COMPREHENSIVE OVERVIEW
OF WORK EXPERIENCE

NOVEMBER 2021 – JULY 2022 I handled incoming calls, provided information about
CALL CENTER OPERATOR the company’s products and services, recorded orders
and inquiries in Excel, analyzed and processed
customer requests from the website, and prepared
reports on completed tasks.

OCTOBER 2022 – MARCH 2023 I conducted online English lessons using platforms
ENGLISH TUTOR such as Teams, Zoom, and Google Classroom.

MAY 2024 – SEPTEMBER 2024 I managed CRM software and provided customer
CUSTOMER SUPPORT support via Email, Facebook, LiveChat, and Instagram.
MANAGER AT VSA ACADEMY I also utilized Mailchimp and Stripe to perform various
tasks.

SEPTEMBER – NOVEMBER 2024 I handled a wide range of chat-based requests from
CONCIERGE SERVICE AT premium VISA clients abroad. Each request had a
INFOCUS COMPANY clearly def ined deadline. My key responsibilities
included researching and providing information,
booking hotels, restaurants, and cafés around the
world, and making phone calls in Eng lish to clarify
details when necessary.

MARCH – MAY 2025 Provided translation and editing services for
FREELANCE TRANSLATOR documents between English and Ukrainian in both
AND EDITOR AT DEIR directions, primarily focusing on technical and legal
texts.

DECEMBER 2025 – JANUARY Moderated and edited user-generated content,
2024 including prof ile descriptions, service listings,
CUSTOMER SUPPORT galleries, and customer orders. Reviewed and verif ied
MANAGER AND PLATFORM user-submitted documents in the CRM system to
ADMINISTRATOR AT EVO ensure compliance with platform standards.
COMPANY (KABANCHIK.UA) Conducted phone calls to clarify order details and
pricing, followed by making necessary adjustments.
Monitored adherence to platform policies and
restricted user access when violations occurred.
Responded to user inquiries via HelpCrunch live chat
and managed email support throug h Zendesk.