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ABOUT ME
Dependable, dynamic, and
EKEMINI NYONG
inventive individual with over
eight years of experience in PROFESSIONAL SUMMARY
sales, customer support, and
appointment setting. Skilled Experienced Customer Representative, results-driven Sales
in conflict resolution and Agent, and skilled Appointment Setter with a solid
achieving sales growth. background in the auto shipping and logistics industry.
Expertise in managing customer relationships, handling high-
volume calls, and consistently achieving sales targets.
Proficient in quoting leads, resolving client issues, and
coordinating with carriers. Skilled in utilizing CRM software and
various project management tools. Recognized for strong
problem-solving abilities and communication skills, with a
CONTACT proven track record of working independently, managing
multiple tasks, and performing effectively under pressure.
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EDUCATION
https://t.me/callme_DrSteel M.SC MEDICAL BIOTECHNOLOGY
Pazmany Peter Catholic University, Budapest, Hungary
(September 2023-January 2025)
• Course Representative

CUSTOMER SKILLS CERTIFICATE
Alison Courses
(January 2022)

DOCTOR OF MEDICINE (M.D)
Zaporizhzhia State Medical University
(October 2013-June 2019)

EXPERIENCE
CUSTOMER SUPPORT REPRESENTATIVE
BWT Group LLC, DBA Movewheels, Green Cove Springs FL
(June 2016 - August 2018)
• Made over 100 outgoing calls daily and handled all
incoming calls, ensuring prompt and effective
communication.
• Managed and resolved client and carrier concerns,
addressing issues promptly and successfully, especially
in challenging situations.
 • Quoted leads and contacted them immediately during
U.S. working hours, achieving a weekly booking rate of
15-20 orders.
• Updated call details in the comments section for sales
agents, ensuring accurate communication and follow-
up.
• Managed emails and responded to urgent messages,
forwarding relevant information to sales agents as
needed.
• Reported booked orders to the supervisor and
maintained accurate records.
• Successfully handled night shifts and demonstrated
strong independent work capabilities.
• Processed offers from carriers/drivers on Central
Dispatch and updated CRM systems accordingly.
• Dispatched orders to carriers following agreements with
sales agents, customers, and carriers.

SALES AGENT
BWT Group LLC, DBA Movewheels, Green Cove Springs FL
(August 2018-April 2021)
• Quoted and called leads during U.S. working hours,
consistently booking a minimum of 20 orders weekly.
• Posted booked orders on Central Dispatch and
received offers from carriers, streamlining the process.
• Raised customers and dispatched orders to carriers
once contracts were finalized, ensuring smooth
transactions.
• Followed up with carriers from dispatch through to
delivery, keeping customers informed throughout the
process.
• Made over 100 outgoing calls and managed all
incoming calls efficiently.
• Maintained regular follow-ups on cold, warm, and
hot quotes daily.

SALES AGENT & APPOINTMENT SETTER
SMART CLEANERS; AMERICAN DUCT CLEANERS; Remote
(April 2021- June 2024)
• Scheduled air conditioning system cleaning appointments
and managed client communications
• Handled over 100 daily inbound and outbound calls,
promptly addressing client queries.
• Organized technicians' schedules, optimizing routes for
efficient service.
• Collected essential client information and adeptly managed
appointment rescheduling.
 • Proactively resolved client complaints, ensuring high levels of
satisfaction

PROFESSIONAL SKILLS
• Auto Shipping & Logistics: Extensive knowledge of the
industry and vehicle types.
• Pricing Skills: Expertise in negotiating discounts and
raising customer accounts.
• CRM Software: Proficient in MoveWheels and BATS
CRM.
• Project Management Tools: Experienced with Asana,
Clockify, Slack, and Ring Central.
• Microsoft Office & Google Workspace: Skilled in Word,
Excel, PowerPoint, Sheets, and Docs.
• Virtual Communication Tools: Proficient in Zoom, Skype,
and Google Meet.
• Communication: Strong persuasive communication
and negotiation skills.
• Task Management: Ability to handle multiple tasks and
meet deadlines efficiently.

CORE COMPETENCIES
Customer Relationship Management, Teamwork and Collaboration,
Quick Learning and Adaptability, Attention to Detail, Problem
Solving, Negotiation Skills, Sales Expertise, In-depth Knowledge of
the U.S. Auto Shipping Market, Ability to Work Under Pressure

LANGUAGES
• English: Native Language
• Russian: Intermediate (Speaking, reading), basic (writing)