Flourish

FLOURISH USHIE
OW
CUSTOMER SERVICE REP.

CONTACT PROFILE SUMMARY
I am a dedicated freelancer backed with more than 4 years experience
[відкрити контакти](див. вище в блоці «контактна інформація») in customer relations/sales and administrative management. Skilled in
[відкрити контакти](див. вище в блоці «контактна інформація») building positive relationships with customers, handling challenging
situations with tact and diplomacy and ensuring customer satisfaction.
Lagos, Nigeria
Strong communication skills, and a commitment to providing top notch
🔗 https://t.me/FlourishUshie assistance make me a valuable asset in any customer service role.

EDUCATION WORK EXPERIENCE
Globy Company- Sales Manager(B2B Focus) 2020-2022
UNIVERSITY OF CALABAR
Made inbound, outbound, cold, and warm calls to new
B.A Mass communication & and old clients.
Media Relations Built and maintained customer information on the CRM
Handled customer inquiries and resolved complaints.
2021-2025
Promoted platform features that improved transactions
and efficiency.
SKILLS Remote Helpers - Lead Generator 2023-2024

Proficient in Microsoft Office Suite, Conducted targeted LinkedIn searches to identify and
Google Workspace & CRM tools qualify potential leads.
Effective communication and Reached out to prospects through personalized
Teamwork messages, introducing company services.
Customer service & dispatch Supported business development by generating new
coordination client opportunities.
Time Management & Multitasking
Collaborated with the team to track outreach progress
and maintain updated lead databases.
Critical thinking & adaptability
Conflict resolution & problem- Techvill Appliance Repair - Customer Service Rep/Dispatcher
solving 2024-2025
Active listening & empathy Scheduled service/installation appointments with repair
Strong attention to detail technicians and customers using the CRM system, call
center and workload matrix
LANGUAGES Dispatched technicians and coordinated repair
logistics.
English: Native (Written and oral)
French: Basics Reached out to customers after appointments for
feedback and follow-ups.
Handled customer and technicians complaints and
ensured service satisfaction.