Flourish

FLOURISH USHIE
OW
CUSTOMER SERVICE REP.

CONTACT PROFILE SUMMARY
I am a dedicated freelancer backed with more than 4 years experience
[відкрити контакти](див. вище в блоці «контактна інформація») in customer relations/sales and administrative management. Skilled in
[відкрити контакти](див. вище в блоці «контактна інформація») building positive relationships with customers, handling challenging
situations with tact and diplomacy and ensuring customer satisfaction.
Lagos, Nigeria
Strong communication skills, and a commitment to providing top notch
🔗 https://t.me/FlourishUshie assistance make me a valuable asset in any customer service role.

EDUCATION WORK EXPERIENCE
Globy Company- Sales
UNIVERSITY OF CALABAR
Manager(B2B Focus)
Made inbound, outbound, cold, and warm calls to
B.A Mass communication & clients.
Media Relations Built and maintained strong customer relationships.
2021-2025 Handled customer inquiries and resolved complaints.
Promoted platform features that improved transactions
and efficiency.
SKILLS Remote Helpers - Customer
Proficient in Microsoft Office Suite, Support Specialist

Google Workspace & CRM tools Provided virtual support to international clients across
Effective communication and multiple channels.
Teamwork
Worked with the sales team on lead generation:
searched for clients and reached out to them.
Customer service & dispatch
Maintained client databases and coordinated follow-
coordination
ups.
Time Management & Multitasking
Assisted in scheduling meetings and organizing client
Critical thinking & adaptability communications.
Conflict resolution & problem- Techvill Appliance Repair -
solving Customer Service
Active listening & empathy Rep/Dispatcher
Strong attention to detail Scheduled booking appointments and assigned
technicians.
LANGUAGES Dispatched technicians and coordinated repair
logistics.
English: Fluent (Written and oral)
Reached out to customers after appointments for
French: Basics
feedback and follow-ups.
Handled customer complaints and ensured service
satisfaction.