Ezekiel

EZEKIEL KINGSLEY EBITI
Dedicated and detail-oriented customer support professional with experience in client engagement, technical
support, and problem resolution. Adept at managing customer inquiries, troubleshooting issues, and ensuring
high levels of satisfaction. Proficient in Microsoft Office Suite and various data management tools, with strong
organizational, multitasking, and communication skills. Seeking to leverage my experience and passion for
customer service in a role as a Customer Service Representative or Customer Support Specialist.

KEY SKILLS CONTACT
 Proficient in Microsoft Office (Word, Excel, Outlook,
PowerPoint,) [відкрити контакти](див. вище в блоці «контактна інформація»)
 Technical Support (POS, Payment Gateways)
 Client Relationship Management [відкрити контакти](див. вище в блоці «контактна інформація»)
 Excellent Communication & Problem-solving
 Data Entry and Record Management
Calabar, Cross River State
 Time Management & Multitasking
 Financial Analysis and Sales Strategy
 AI prompt expert
 Basic knowledge of frontend development (HTML,
CSS, JavaScript)

WORK EXPERIENCE
Agent Relationship Manager
Union Bank of Nigeria, Calabar | Jun 2021 – Present

 Provided on-site technical support for merchants, ensuring efficient operations of POS systems.
 Resolved customer issues related to payment gateways and ensured seamless transactions.
 Assisted merchants with account setups, data entry, and database management for operational
efficiency.
 Engaged with customers and merchants through multiple communication channels, including calls and
email.
 Prepared reports and maintained databases for merchant transactions and operational analysis.

Virtual Assistant
Ivan Travels and Tour, Remote | Oct 2020 – Present

 Assisted clients in booking reservations with hotels, Managed car rental across Nigeria, offering
personalized service to meet their needs.
 Conducted data entry for booking details, customer information, and service transactions.
 Provided exceptional customer service via phone and email, addressing inquiries and resolving booking
issues promptly.
 Schedule appointments and meetings.
IT Specialist
WorldClass ICT Solution LTD, Minna | Oct 2018 – Sept 2019

 Provided technical support to internal teams and clients, ensuring smooth IT operations.
 Managed data entry tasks related to inventory, hardware, and software updates.
 Collaborated with clients to resolve technical issues, providing guidance and troubleshooting for
network and system problems.

Technician Intern
Livinco Limited, Calabar | June 2016 – Jan 2017

 Assisted in data collection and entry for project documentation, ensuring accurate and up-to-date
records for electrical installations and maintenance activities.
 Supported the preparation of technical reports by compiling data and maintaining logs for electrical
systems and equipment.
 Domestic and industrial installation, Mechanical and manual planting of HT and LT poles
 Installed, Test and maintained electrical power, lightning in homes and businesses
 Installed, maintained, and repaired electrical systems and equipment in accordance with safety
standards

EDUCATION
B.Eng in Electrical/Electronics Engineering
Cross River University of Technology, Calabar | 2012 – 2017

CERTIFICATIONS
Managing Difficult and Demanding Customers, 2024

Sales & Marketing with Negotiation Skills, 2024

Data Protection Training for Call Center Agents and Platform Workers, 2024

Frontend Developer Career Path, SCRIMBA, 2023

The Fundamental of Digital Marketing, 2022

Cisco Certified Network Associate (CCNA), 2019

Oracle Certified Associate (OCA), 2019

Human Resource Management, 2019

Health, Safety & Environment (HSE 1-3), 2019

REFERENCE
Upon Request.