Анна

Anna-Mariia Tyterka
Knowledgeable and dedicated customer service professional with extensive experience in the logistics
industry. Proven ability to foster strong relationships, resolve complex issues, and maintain exceptional
client satisfaction. Detail-oriented, organized, and motivated to contribute to continuous operational
improvement.

Work History
2024 – 2025 | Safety Assistant / Accounting Assistant (AR)
Standard Trucking (USA-based logistics company)
 Communicated with drivers regarding truck maintenance and repair scheduling

 Ensured accuracy and timely completion of safety-related documentation

 Delivered critical operational updates and coordinated maintenance processes

 Monitored paid and unpaid loads, verified payment accuracy, and maintained records

 Contacted brokers to resolve delayed payments and addressed discrepancies

 Identified and resolved internal payment issues to improve financial workflow

 Supported both Safety and Accounting departments to enhance operational efficiency

2022 – 2024 | Customer Service Representative/Account manager
Arka Express, Ternopil
 Entered all order information into the company system

 Maintained communication with driver management and customers

 Finding coverage for the customer’s freight

 Provided timely updates and ensured customer satisfaction

 Addressed and resolved client concerns to uphold service quality

 Strengthened company image through professional communication and email etiquette

 Scheduled appointments, managed accessorial charges, and coordinated billing paperwork

 Collaborated with internal departments to optimize processes and documentation

Contact
■ Address: Ternopil, Ukraine
■ Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
■ Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)

Skills
• Complaint resolution – Very Good
• Report preparation – Very Good
• Account management – Very Good
• Creative problem solving – Very Good
• English language B2 – Very Good
• Polish language B2 – Very Good
Education
Bachelor of Science: International Communication in Business
Social Academy of The Sciences – Warsaw, Poland (2019–2022)