Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/11088673/

Досвід роботи

Executive Business Assistant

з 10.2024 по 08.2025 (11 місяців)
Gonchar Group LLC, Remote (Auto business and auto service)

Provide strategic executive support to the CEO by managing high-level administrative,
operational, and project-based responsibilities, ensuring critical initiatives are executed
with precision and delivered on time.

• Oversee complex calendar management, high stakes meeting coordination, and
domestic/international travel planning, while serving as a key liaison with internal teams, partners, and stakeholders to facilitate smooth business operations and enhance executive
effectiveness

Head of Customer Support/Assistant Operations Manager

з 08.2023 по 09.2024 (1 рік 2 місяці)
Washryte Limited, Other countries (Public and business services)

Managed customer service operations, improving response time by 35% and resolving
over 80% of inquiries within the first contact.
• Supervised a team of 15+ staff, implemented new quality control processes, reducing
reprocessing rates by 20%.
• Assisted the Operations Manager in optimizing workflow, which increased overall
efficiency in daily laundry operations.
• Spearheaded a customer retention program, achieving a 25% increase in returning customers within the first 4 months.

Operations manager

з 01.2022 по 04.2023 (1 рік 4 місяці)
Biosysyems Medical Diagnostics Center, Other countries (Medicine, pharmacy)

Managed a team of 4, directing the day-to-day operations of the diagnostic centre,
overseeing staff performance and ensuring adherence to regulatory standards.
• Enhanced client relations by implementing a feedback system, leading to a 15%
improvement in customer satisfaction.
Successfully conducted first-level interviews, leading to a 15% improvement in the
quality of hires.
• Coordinated procurement of medical supplies, reducing supply costs by 10% through
vendor negotiations.

Administrative assistant

з 05.2016 по 11.2017 (1 рік 7 місяців)
Seacrest School, Other countries (Education and science)

Enhanced administrative efficiency through the implementation of an improved recordkeeping system.
• Optimized resource management by procuring office supplies and equipment,
negotiating contracts for a 15% cost savings, and consequently achieving a reduction
in wasteful allocations.
• Supported the academic team in organizing events and meetings, contributing to a 15%
increase in student engagement and participation.
• Volunteered to support teachers during my free times with classroom management and
organization, helping to maintain a conducive atmosphere for learning and increasing
student participation.

Освіта

Obafemi Awolowo University Ile-Ife

MSc Public Health
Вища, з 2019 по 2023 (4 роки)

Додаткова освіта та сертифікати

Customer Service, Customer Support and Customer Experience

2023, 3 months
Сертифікат

Qualitative Data Analysis -Project Partner Data Solutions

2022, 5 Months

Professional Certificate for Executive Business Assistant- MTF Institute

2025, 2 months

Administrative Professional Foundations – LinkedIn

2025, 1 month

Developing Your Emotional Intelligence – LinkedIn

2025, 1 month

Agile Project Management & Business Analysis (In view)

2025, 1 month

Знання і навички

• Punctuality
• Documentation management
• Communicability
• Responsibility
• Competent oral and written language
• MS Office
• Ability to work in multitasking mode
• Management of social networks
• Administrative work

Знання мов

• Англійська — вільно
• Українська — початковий