Farouk

FAROUK SULEIMAN

Abuja, Nigeria | Whatsapp - [відкрити контакти](див. вище в блоці «контактна інформація») | Telegram - @farouk_suleiman | [відкрити контакти](див. вище в блоці «контактна інформація»)

Objective
An IT Support Practitioner and emerging AI Automation Specialist with hands-on experience in technical support, customer service, and workflow automation. Recently completed an intensive eight-week course in AI Automation, building practical automations to streamline customer support processes, data workflows, and operational tasks. Detail-oriented, customer-focused, and skilled in troubleshooting, system upkeep, and improving operational efficiency. Passionate about leveraging automation and AI tools to enhance IT operations and deliver high-quality customer experiences.

Education
NIIT| Abuja, Nigeria Ongoing
Diploma in Network Engineering

Nigerian Turkish International College |Abuja, Nigeria Graduated: June 2019
Secondary school certificate Skills & Abilities

Experience
AI AUTOMATION SPECIALIST (PROJECT EXPERIENCE) | AI Automation Training | SEPT 2025 - OCT 2025

Completed an 8-week intensive course on AI automation and workflow design.

Practical experience with top-tier tools like Zapier, Airtable, Make.com, and N8N. Built end-to-end automation including:
i. Customer support ticket routing and auto-response workflows

ii. Data extraction, enrichment, and CRM updates

iii. Chatbot-integrated customer support automations

• Integrated APIs, webhooks, and AI tools (OpenAI, NLP features) to streamline repetitive tasks.

• Designed error-handling, testing, and optimization for automation reliability.

• Gained experience in using automation to reduce manual workload, improve support efficiency, and enhance customer satisfaction

CYBERSECURITY INTERN (QUALITY ASSURANCE FOCUS) | HAQQMANHQ | JULY 2024 – DECEMBER 2024

• Performed functional and security testing to verify data protection, access control, and system reliability across digital platforms.

• Collaborated with the development team to provide feedback on security risks, usability issues, and performance improvements.

• Assisted in documenting findings, preparing reports, and recommending actionable solutions to strengthen cybersecurity posture and overall product quality.

Conducted quality assurance reviews on websites and applications developed by the company to identify potential security vulnerabilities and ensure compliance with best practices.

IT SUPPORT INTERN | SOUTH ATLANTIC ASSOSIATES LIMITED | SEPT 2023 – MARCH 2024
• ASSISTED THE IT TEAM WITH DAILY OPERATIONS, INCLUDING TROUBLESHOOTING HARDWARE AND SOFTWARE ISSUES.
• SET UP AND CONFIGURED NEW EMPLOYEES WORKSTATION AND ACCOUNT.
• PROVIDED TECHNICAL SUPPORT TO USERS WHO EXPERIENCED ISSUES WITH HARDWARE, SOFTWARE OR OTHER IT SYSTEMS.
• RESPONDED TO INQUIRIES AND REQUEST FOR ASSISTANCE VIA PHONE, EMAIL OR IN-PERSON
CUSTOMER SUPPORT REPRESENTATIVE |DOUBLETREE LUXURY HOMES & APARTMENTS |JUNE 2022 - JULY 2023
• SUCCESSFULLY PROVIDED EXCEPTIONAL CUSTOMER SERVICE TO 400+ CLIENTS, ADDRESSING INQUIRIES, RESOLVING ISSUES, AND ENSURING SATISFACTION WITH PROPERTY TRANSACTIONS.
• SKILLFULLY COMMUNICATED DETAILED INFORMATION ABOUT AVAILABLE PROPERTIES, INCLUDING FEATURES, PRICING, AND LOCATION, UPON CUSTOMER REQUEST, FACILITATING INFORMED DECISION-MAKING AND SATISFYING CLIENT INQUIRIES.
• EFFECTIVELY GATHERED AND UTILIZED CLIENT FEEDBACK TO ELEVATE SERVICE STANDARDS WITHIN THE AGENCY, SHOWCASING A DEDICATION TO PERSONAL GROWTH AND CUSTOMER SATISFACTION
CUSTOMER SUPPORT REPRESENTATIVE | FORMULA 1 ABU DHABI GRAND PRIX | DEC 2021 – DEC 2021
• EXPERTLY GUIDED 1000+ CUSTOMERS BY PROVIDING COMPREHENSIVE INFORMATION ABOUT EVENT SCHEDULE, LOCATION, FACILLITIES AND RELEVANT DETAILSRESULTING IN ENHANCED ATTENDEE ENGAGEMENT AND SATISAFACTION.
• PROFICIENTLY DIRECTED ATTENDEES TO VARIOUS AREA OF THE EVENT VENUE, INCLUDING GRANDSTANDS, FAN ZONES AND RESTROOMS ENSURING SEAMLESS NAVIGATION AND OPTIMAL EVENT EXPERIENCE

• DEMONSTRATED EXCEPTIONAL CUSTOMER SERVICE BY PROVIDING PERSONALIZED DIRECTIONS AND ASSISTANCE TO ATTENDESS WITH SPECIAL NEEDS, SUCH AS THOSE REQUIRING MOBILITY ASSISTANCE, FOSTERING INCLUSIVITY AT THE EVENT.

Key Skills
• Problem-Solving and Analytical Skills
• System Upgrades and Maintenance
• Hardware and Software Troubleshooting
• Customer Service and Technical Support
• Documentation and Reporting
• Team Collaboration and Communication
• AI Automation
• Workflow Design & Optimization
• Customer Support Automation

2