Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/11105575/

Досвід роботи

English teacher

з 02.2026 по нині (2 місяці)
Movna, онлайн-школа, Remote (Education and science)

Plan and deliver structured English lessons focused on speaking, listening, reading, and writing skills.
Design engaging lesson plans using communicative and task-based approaches to build real-life language competence.
Assign and check homework, projects, and tests to track learner progress and identify areas for improvement.
Provide regular, constructive feedback to learners to help them set goals and improve their performance.
Adapt materials and teaching methods to different ages, levels (A2–C1), and learning styles.
Use digital tools (Zoom, Miro, Google Classroom, Quizlet, Kahoot, Wordwall, etc.) to make lessons interactive and effective.
Maintain lesson records, attendance, and progress reports in the CRM for transparent monitoring.

English Teacher

з 09.2024 по нині (1 рік 7 місяців)
Business Training Center, Remote (Education and science)

1. Applied the communicative teaching approach to help learners develop real-life speaking, listening, reading, and writing skills in the target language(English language)
2. Designed and delivered interactive lessons incorporating discussions, role-plays, debates, and simulations to enhance learners’ confidence and fluency.
3. Integrated multimedia tools (audio, video, visual aids, and online platforms) to improve vocabulary retention and listening comprehension.
4. Assigned and reviewed online homework and creative writing tasks aligned with course objectives to track and support learner progress.
5. Fostered learner-centered interaction through teacher–learner and peer collaboration, ensuring active participation and engagement.
6. Achieved measurable improvement in learners’ ability to communicate effectively in business and everyday contexts.

Customer support representative

з 08.2024 по 11.2025 (1 рік 4 місяці)
Wakanow, Remote (Tourism)

Provided chat and email support to customers across multiple countries, assisting with account setup, payments, bookings, and product inquiries.
Delivered end-to-end guest support across pre-booking, booking, and post-trip stages.
Resolved a wide range of booking issues, including hotel confirmations, partner escalations, overbookings, and mismatched reservation details.
Coordinated with hotels and suppliers to handle chargeback cases, gathering supporting documentation and ensuring fair outcomes.
Worked closely with product and technology teams to flag system issues, share user feedback, and contribute to a more stable, user‑friendly platform.

Customer support representative

з 07.2020 по 05.2024 (3 роки 11 місяців)
EssayPro, Kyiv (Education and science)

Handled complex and high‑priority customer cases across different time zones.
Consistently achieved around 94% First Contact Resolution and kept customer satisfaction above 90%
Night Shift Employee of the month on multiple occasions.
Documented each interaction clearly in the CRM to ensure smooth handovers and accurate reporting.
Identified recurring issues and shared insights with supervisors to refine processes

English teacher

з 09.2018 по 11.2025 (7 років 3 місяці)
Green Country, Kyiv (Education and science)

Senior teacher
Create and teach customized ESL lessons that focus on grammar, vocabulary, and speaking skills for teens and kids.
Lead speaking clubs to help students build confidence, improve fluency, and refine pronunciation.
Track student progress and give regular feedback to support their ongoing improvement in language skills.
Customize lesson plans to fit the students need
Use multimedia tools to make online lessons more engaging and interactive e.g Kahoot, Wordwall, learning app, Quizzes, Quizlet, Gimkit.

Освіта

Bogomolets National Medical University

Medicine, Kyiv
Вища, з 2016 по 2022 (6 років)

M.D

Знання і навички

• MS Word
• MS Excel
• MS PowerPoint
• Quizlet
• Teaching for children and teenagers
• Confidence
• Online teaching
• Communicability
• Google Meet
• Educability
• Conducting individual classes
• Holding meetings in Zoom
• Technical support for users
• Patience
• Management of CRM
• Responsibility
• Google Classroom
• Teaching for preschoolers
• Teaching for adults
• Conducting group classes
• Corporate English Teaching
• Kahoot!
• Teaching
• Conducting conversation clubs
• Slack
• Notion
• Zoominfo
• Google Analytics
• Zoho CRM
• Competent oral and written language
• Adaptability
• Organizedness
• Miro
• Optimate
• Ticket management
• Email etiquette
• Live chat support
• Helpdesk

Знання мов

• Англійська — вільно
• Українська — середній