Контактна інформація

Шукач вказав ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/11115626/

Досвід роботи

Call center operator

з 10.2023 по нині (2 роки 5 місяців)
Canadian Online Pharmacy, Дистанційно (Медицина, охорона здоров'я, аптеки)

Achievement:
Advising clients on products and services
Participation in telephone surveys
Providing a high level of service
Making targeted calls
Appointment of clients
Maintenance of customer database
Registration of appeals and complaints
Reception and processing of incoming calls
Provision of information upon customer requests
Work with claims
Sales of recommended or required products
Good understanding of healthcare.
Customer relationship management.

Call center operator

з 04.2023 по 03.2024 (1 рік)
Trucking 42, USA, Дистанційно (Transportation and logistics)

Achievement:
Advising clients on products and services
Participation in telephone surveys
Providing a high level of service
Making targeted calls
Appointment of clients
Maintenance of customer database
Registration of appeals and complaints
Reception and processing of incoming calls
Provision of information upon customer requests
Work with claims
Sales of recommended or required products
Good understanding of healthcare.
Customer relationship management.
Good understanding of the trucking and dispatch system

Call center operator

з 03.2022 по 10.2023 (1 рік 8 місяців)
Result UK, United Kingdom, Дистанційно (Construction, architecture, interior design)

Achievement:
Advising clients on products and services
Participation in telephone surveys
Providing a high level of service
Making targeted calls
Appointment of clients
Maintenance of customer database
Registration of appeals and complaints
Reception and processing of incoming calls
Provision of information upon customer requests
Work with claims
Sales of recommended or required products
Good understanding of healthcare.
Customer relationship management.
Great business communication skills

Освіта

Lutsk branch of the Ternopil National University of Economics

Accounting/accountancy, higher, Тернопіль
Вища, з 2018 по 2021 (3 роки)

Додаткова освіта та сертифікати

Certification in Project Management Professional (PMP)

2018

Certification in Customer Service & Relationship Management (CSRM)

2018

Certification in Human Resource Management

2018

Certification in Health Safety and Environment (HSE 1, 2& 3)

2018

Certification in SAGE/Peachtree Accounting Software

2018

Certification in QuickBooks Accounting Software

2018

Знання і навички

• Ініціативність
• Прийом вхідних дзвінків
• Здійснення вихідних дзвінків
• Гарна дикція
• Робота із запереченнями
• Комунікабельність
• Здатність до навчання
• Холодний продаж
• Ведення CRM
• Продаж фінансових послуг
• Телемаркетинг
• Microsoft.Office.Tools
• MS Excel
• Presentation of products
• MS PowerPoint
• Conducting negotiations
• Продаж B2B
• Продаж B2C
• Communicability
• Teamwork
• Адаптивність
• Active sales
• MS Word
• Уважність
• Time management
• Organizational skills
• Leadership
• Продуктивність
• Стресостійкість
• Accounting management
• Knowledge of accounting programs
• Maintenance of primary accounting documentation
• Чесність
• Теплий продаж
• Work with people
• Ability to understand other people's code
• Business Process Management
• Conducting business negotiations
• Team management
• Telemarketing
• Email-маркетинг
• Користувач ПК
• User ChatGPT
• Copywriting

Знання мов

Англійська — вище середнього

Додаткова інформація

Kindly contact me via telegram on http://t.me/Raymondte007