Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/11120813/

Досвід роботи

Customer support representative

з 04.2023 по 01.2025 (1 рік 10 місяців)
Essence limited, Other countries (Wholesale, distribution, imports, and exports)

•Handled customers' inquiries, orders, and resolved their issues.

•Maintained accurate records of customer interactions and transactions.

•Offered support and guidance to customers in a polite and professional manner.

•Updated customer account information and made necessary data entries.

Volunteer

з 06.2022 по нині (3 роки 10 місяців)
Pharmatether, Remote (Medicine, pharmacy)

•Managed prescription records and maintained accurate patient drug profiles under supervision.
•Handled incoming calls and directed patient inquiries appropriately.
•Provided clear information on medication use while ensuring compliance with healthcare standards.
•Supported community health events reaching 100+ participants per program.
•Maintained confidentiality and organized documentation for efficient service delivery.
•Managed and updated 50+ patient prescription records weekly with high accuracy.

Customer service representative

з 05.2022 по 09.2024 (2 роки 5 місяців)
Zeena $ Zara, Remote (Retail)

• Supported 30+ customers per shift via phone, email, and live chat.
• Contributed to increased monthly sales through effective product presentation.
• Managed customer support via phone, email, and live chat, resolving issues efficiently.
• Assisted customers with placing, tracking, and modifying orders.
Provided accurate information about products, services, and company policies.
• Logged all customer interactions in CRM tools and maintained updated records.
• Handled complaints professionally to maintain positive customer relationships.

Customer support representative/ sales manager

з 01.2019 по 05.2022 (3 роки 5 місяців)
Glee Stores, Other countries (Retail)

. Maintained accurate records of sales activity and customer communications.

•Maintained accurate records of customer interactions and transactions.

•Delivered compelling product presentations and demonstrations to prospective customers.

•Offered support and guidance to customers in a polite and professional manner.

.Maintained deep understanding of product features, benefits, and competitive advantages.

.Prepared and delivered regular sales reports to management.

.Handled customers' inquiries, orders, and resolved their issues.

. Maintained accurate records of sales activity and customer communications.

Освіта

University of Uyo

Doctor of Pharmacy, Other countries
Вища, з 2020 по 2025 (5 років)

Hosanna School of Fashion

Catering and Hospitality Diploma, Other countries
Вища, з 2019 по 2021 (2 роки)

Додаткова освіта та сертифікати

Customer service(Diploma), Saylor Online Academy

2024, 5months

Знання і навички

• Attentiveness
• Communicability
• PC User
• Responsibility
• Management of CRM
• Google Workspace
• Microsoft.Office.Tools
• Empathic
• Educability
• Adaptability
• High working capacity
• B2B Sales
• Google Docs

Знання мов

Англійська — просунутий

Додаткова інформація

Telegram handle - @Josephine_Chima