Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/11120813/

Досвід роботи

Customer support representative

з 04.2023 по 01.2025 (1 рік 10 місяців)
Essence limited, Other countries (Wholesale, distribution, imports, and exports)

•Handled customers' inquiries, orders, and resolved their issues.

•Maintained accurate records of customer interactions and transactions.

•Offered support and guidance to customers in a polite and professional manner.

•Updated customer account information and made necessary data entries.

Customer service representative

з 05.2022 по 09.2024 (2 роки 5 місяців)
Zeena $ Zara, Remote (Retail)

.Respond to customer inquiries via phone, email, live chat, or video call.

.Provide accurate information about products, services, or policies.

. Handle complaints, concerns, or service issues efficiently.

.Assist customers with placing, tracking, or modifying orders.

.Log all interactions in CRM tools.

.Keep customer records updated and accurate for future reference.

Customer support representative/ sales manager

з 01.2019 по 05.2022 (3 роки 5 місяців)
Glee Stores, Other countries (Retail)

. Maintained accurate records of sales activity and customer communications.

•Maintained accurate records of customer interactions and transactions.

•Delivered compelling product presentations and demonstrations to prospective customers.

•Offered support and guidance to customers in a polite and professional manner.

.Maintained deep understanding of product features, benefits, and competitive advantages.

.Prepared and delivered regular sales reports to management.

.Handled customers' inquiries, orders, and resolved their issues.

. Maintained accurate records of sales activity and customer communications.

Sales representative

з 08.2016 по 12.2018 (2 роки 5 місяців)
Tenya, Other countries (Retail)

.Built and maintained strong, long lasting client relationships through regular follow up and personalized service.

.Provided product recommendations based on client needs and preferences.

. Maintained accurate records of sales activity and customer communications.

.prepared regular sales report and forecast.

Освіта

University of Uyo

Doctor of Pharmacy, Other countries
Вища, з 2020 по 2025 (5 років)

Hosanna School of Fashion

Catering and Hospitality Diploma, Other countries
Вища, з 2019 по 2021 (2 роки)

Додаткова освіта та сертифікати

Customer service(Diploma), Saylor Online Academy

2024, 5months

Знання і навички

• Attentiveness
• Communicability
• PC User
• Responsibility
• Management of CRM
• Google Workspace
• Microsoft.Office.Tools
• Empathic
• Educability
• Adaptability
• High working capacity
• B2B Sales
• Google Docs

Знання мов

Англійська — просунутий

Додаткова інформація

Telegram handle - @Josephine_Chima