Anita

Anita Ude Kalu
[відкрити контакти](див. вище в блоці «контактна інформація») telegram ID:@Anit_kay

Professional Experience
Administrative Virtual Assistant
Pseven Medical Centre |Remote
March 2024 - Present
● Customer Relationship management.
● Online patient booking and appointment reminder.
● Managing patient records and ensuring it is kept up-to-date with medical results at all
times using Electronic Medical Records.
● Liaising with the onsite Customer Care Representatives to develop onboarding materials
based on frequently asked questions and improving the efficiency by 30%.

Sales Representative
Elhanan ventures limited |Remote
July 2023- October 2023
● Building and maintaining relationships with customers.
● Providing excellent customer service and addressing customer inquiries or concerns
● Conducting pre-sales engagement over the phone
● Collated and updated clients information.

Digital Telemarketer
Teezzor consulting |Remote
September 2022- March 2023
● Conducted periodic market research and user surveys to identify customer needs.
● Prepared thoroughly detailed reports based on market findings, insights, and gave
recommendations based on findings.
● Managed inventory and ensured it was kept up-to-date at all times using Microsoft
Excel.
● Systematic arrangement of items at warehouse and ensured all items were stored in
good condition for delivery.
● Managed dissatisfied customers by using problem management skills to address issues
before escalating to senior management for urgent resolution.
● Reviewed data for errors and made necessary corrections.

Administrative Virtual Assistant
El-Kay-Kay Industries |Remote
February 2019 – August 2022
● Handled 50+ inbound calls weekly from clients to provide insights on available products
and ensure effective communication to close sales.
● Conducted pre-sales engagement over the phone.
 ● Collated and updated client’s information.
● Made use of communications and computer programs (Teams, Facetime, Zoom, Google
meet, slack, excel sheet and skype).
● Customer Relationship management.
● Liaised with the sales team to develop onboarding materials based on frequently asked
questions and improved the efficiency by 30%.
● Managed dissatisfied customers by using problem management skills to address issues
before escalating to senior management for urgent resolution.

Education
Medicine and Surgery (MBBS)
Afe Babalola Ado-Ekiti, Nigeria
Sep 2017- June 2020
Training Courses
● Project Management in Global Health, University of Washington, Department of Global
Health E-Learning Program. August 2023 to October 2023
● Infection Prevention and Control (IPC) core components and multimodal strategies-
WHO Health Emergencies Programme 2020.
● COVID-19 Operational Planning Guidelines and Covid-19 Partners Platform to support
country preparedness and response, WHO Health Emergencies Programme, WHO.
● WHO/ICRC Basic Emergency Care: Conflict-Related Injuries, WHO Health Emergencies
Programme, WHO. December 2023
● HHFA data collection Training of trainers- WHO Health Emergencies Programme
2024.□ Inequality Analysis using Excel: Disaggregated data- WHO Health
Emergencies Programme, 2024.
● Infection Prevention and Control- WHO Health Emergencies Programme 2023.
● WHO Pre-deployment Pack- WHO Health Emergencies Programme, 2020.
● Virtual Assistant Training, A complete Guide: Work from Home. Udemy, 2024.
● Research Ethics based on the Tri-Council Policy Statement: Ethical Conduct for
Research Involving Humans (TCPS 2: CORE 2022)
● ICD 10 & 11 Medical Coding and Billing Instructors Vision Training Systems
Technology Institute Online dba 2024.
 Skills

● Critical thinking and ● Effective ● Conflict
Decision making communication skills resolution
● Efficient case-note ● Data Entry ● Microsoft suite
taking ● Zoho desk ● Empathetic and
● Attention to details ● Problem solving Customer focus

Languages
• English
Proficiency: fluent

References
References available upon request.