Дар'я

ABOUT ME EXPERIENCE
I am a motivated and detail-oriented professional with a diverse Customer Support
background spanning accounting in the airline industry, English MAY 2025 - PRESENT
teaching, customer support, and project management. This
experience has strengthened my analytical thinking, Writing and maintaining user guidelines and
communication skills, and ability to work effectively with people documentation
across different roles and responsibilities. Managing user requests end-to-end,
coordinating priorities and timelines
Currently, I am pursuing a bachelor’s degree in Computer between customers and internal technical
Engineering with a specialization in Systems Programming. team
Working with Intercom, Atlassian tools (Jira,
Alongside my studies and professional work, I actively engage in Trello), and Confluence

Daria Fedorenko academic and research activities, participate in Ukrainian and
international conferences, and take part in student initiatives. I am
highly motivated to continuously learn, grow professionally, and
Project Manager
JULY 2025 - PRESENT
CUSTOMER SUPPORT expand my expertise, with a particular interest in cybersecurity
and system-level technologies. Managing internal company tasks and
PROJECT MANAGER
workflows in Jira
SKILLS Collaborating closely with developers and
daria.fedorenko.09@gmail.
Tools & Platforms other project managers to align priorities
com
Microsoft Office / Microsoft 365 (Excel, Word, PowerPoint, and timelines
Outlook) Tracking progress, facilitating
Google Workspace communication, and ensuring timely delivery
Jira, Trello, Confluence, Intercom of project objectives
Technical Knowledge
EDUCATION
Basic knowledge of programming languages: C, C++, C#, Java,
Kotlin, HTML Computer Engineering | System Programming
Understanding of Software Development Life Cycle (SDLC) National Aerospace University "Kharkiv Aviation
Professional Skills Institute"
Strong communication and interpersonal skills 2023 - 2027
Ability to complete tasks within established deadlines

LANGUAGES
Ukainian - Native
Russian - Native
English - B2
Polish - A2
German - A2