John

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Resume from September 2 2024
JOHN ABRAHAM
Freight Dispatcher, Broker
Full-time.
Age:26 years
City of residence:south Africa
Ready to work:Remote
Contact information
Address:Telegram: @aminu4alkali
Email address:[відкрити контакти](див. вище в блоці «контактна інформація»)
Work experience
Results-oriented Freight Dispatcher with 4+ years of experience managing logistics operations and coordinating efficient transportation of goods for U.S.-based and international clients. Proven track record of optimizing routing, reducing costs, and maintaining high levels of customer satisfaction. Skilled in remote dispatch operations, load management, and using cutting-edge dispatching software. Seeking to leverage my expertise in freight dispatching to contribute to a dynamic logistics team in a remote capacity.
Dispatcher,
from 08.2023 to 07.2024 (11 months)
Top Wheels, Florida (Transportation and logistics)
1. Managed a fleet of over 4+ trucks, coordinating daily schedules and dispatching drivers to optimize route efficiency and minimize delays.

2. Utilized dispatch softwares to track shipments, manage inventory, and forecast delivery windows.

3. Negotiated rates with carriers and customers to secure profitable contracts while maintaining high service levels.

4. Manage CRM systems to track customer interactions, process orders, and resolve issues, enhancing customer satisfaction.

5. Provided exceptional customer service by addressing client inquiries and resolving delivery issues promptly.

6. Facilitated communication between drivers, customers, and warehouse staff to resolve issues and streamline operations.

5. Coordinated efficient routing and scheduling for freight delivery to optimise transport times and reduce costs.

Freight Broker
from 11.2022 to 07.2023 (8 months)
Emerson Freight and Logistics, New York, Remote (Transportation and logistics)
1. Negotiated and facilitated freight contracts between shippers and carriers, securing advantageous terms and rates.
2. Utilized load board software for load matching and tracking, ensuring efficient and cost-effective transportation solutions.
3. Administered CRM systems to maintain precise records of client interactions, shipments, and contract details.
4. Cultivated and sustained strong relationships with carriers and shippers.
5. Delivered exceptional customer service by promptly addressing and resolving issues and concerns, resulting in high client retention rates.
6. Adapted to flexible working hours, including nights and holidays.
7. Collaborated with team members to achieve targeted outcomes.
Coordinated bookings to optimize team availability and efficiency.
8. Addressed and resolved complaints with calm, clear communication and effective problem-solving.
Freight Dispatcher
lovlyn Logistics Company, Remote
April 2020 –june 2021
Successfully dispatched and coordinated the transportation of over 10,000 shipments across the U.S., ensuring timely pickups and deliveries for 20+ drivers and carriers.
• Developed and maintained strong relationships with shippers, carriers, and brokers, resulting in a 25% increase in repeat business.
• Used AscendTMS and Truckstop load boards to identify optimal loads, negotiate rates, and maximize profitability.
• Optimized routes and schedules, reducing fuel costs by 15% and improving on-time delivery performance by 20%.
• Managed communication with drivers and brokers via phone, email, and messaging apps, ensuring clear instructions and real-time updates on shipment status.
• Maintained accurate records of load confirmations, BOLs (Bills of Lading), PODs (Proof of Delivery), and carrier agreements using cloud-based document management systems.
• Ensured compliance with FMCSA regulations, including Hours of Service (HOS) rules, keeping all drivers compliant with ELD requirements.
Freight Dispatcher
catlin Transportation Services, Remote
January 2020– March 2020
• Coordinated daily freight operations for a fleet of 15+ drivers, handling shipments for major retailers and manufacturers.
• Negotiated competitive rates with brokers and shippers, increasing profit margins by 10% on high-demand routes.
• Leveraged DAT Load Board to find available freight and match it with suitable carriers, ensuring a consistent flow of loads.
• Implemented driver management software (KeepTruckin) to monitor hours of service, ensuring regulatory compliance and reducing violations by 30%.
• Provided real-time support to drivers and shippers, addressing issues such as delays, route changes, and equipment needs.
• Produced detailed performance reports, tracking key performance indicators (KPIs) such as load delivery times, cost-per-mile, and driver performance.
Logistics Coordinator (Intern)
DEF Freight Solutions, Chicago, IL
June 2019 – December 2019
• Assisted in coordinating shipments and dispatching for a team of 10 drivers.
• Used McLeod Software to track shipments and manage load status.
• Provided administrative support in billing, invoicing, and processing paperwork for shipments.

Key Skills
• Load Management & Dispatching: Expertise in matching loads to carriers, scheduling pickups, and ensuring on-time deliveries.
• Dispatch Software: Proficient in AscendTMS, Truckstop, DAT Load Board, McLeod Software, Samsara, Aljex.
• Carrier Relations: Strong relationships with drivers, brokers, and carriers; skilled in rate negotiation and contract management.
• Regulatory Compliance: Knowledge of FMCSA regulations, Hours of Service (HOS), and electronic logging device (ELD) requirements.
• Remote Operations: Proven ability to work effectively in a remote environment, managing multiple drivers and coordinating with clients across the U.S.
• Communication: Clear and concise communication skills with drivers, brokers, and customers, using tools like Slack, Zoom, WhatsApp.
• Route Optimization: Experience in optimizing routes to reduce fuel costs and improve efficiency.
• Documentation & Reporting: Skilled in maintaining load documentation, tracking performance metrics, and producing detailed reports.

Certifications
• Freight Dispatch Training Certification
Freight Movers School | Completed March 2020
• Certified Transportation Broker (CTB)
Transportation Intermediaries Association (TIA) | Completed July 2021
• FMCSA Hours of Service Compliance
National Association of Small Trucking Companies (NASTC) | Completed September 2019

Education
International University of Radio electronics Kharkiv
Computer Science, Kyiv
Higher, from 2017 to 2020 (3 years)
Knowledge and skills
Communicability, Hardworking, Management of CRM, Freight transportation, Honesty, Ability to work in multitasking mode, Productivity, Educability, Organization of road transport

Technical Skills
• Dispatch Software: AscendTMS, Truckstop, DAT Load Board, McLeod Software, Aljex, Samsara.
• Accounting & Invoicing: QuickBooks, FreshBooks, Xero.
• GPS Tracking & Fleet Management: KeepTruckin, Samsara, Geotab.
• Communication Tools: Slack, Zoom, WhatsApp, Microsoft Teams.
• Microsoft Office Suite: Word, Excel, PowerPoint, Outlook.
• Cloud-based Document Management: Google Drive, Dropbox.

Professional Affiliations
• Member, Transportation Intermediaries Association (TIA)
• Member, National Association of Small Trucking Companies (NASTC)

Language proficiencies
English ─ fluent
Additional information
Experienced Freight Dispatcher with a solid foundation as a Freight Broker and extensive experience in dispatching software and CRM systems. Proven track record in managing logistics operations, optimizing routes, and enhancing customer satisfaction. Seeking to leverage my expertise to contribute to a dynamic logistics team.