Анна

Anna Pikh Mobile: [відкрити контакти](див. вище в блоці «контактна інформація») Email: [відкрити контакти](див. вище в блоці «контактна інформація») City Ternopil
A reliable and motivated retail professional with hands-on experience in floristry and customer service. With a strong foundation in communication, problem solving and time management, I bring a proactive approach to supporting day-to-day operations in fast-paced environments.
Key Skills
• Confident and articulate communicator
• Exceptional attention to detail and accuracy
• Strong analytical and problem-solving abilities
• Excellent time management and task prioritisation
• Collaborative team player with strong interpersonal skills
• Proactive, adaptable and tactful in high-pressure environments
• Proficient in Apple, Windows and Microsoft Office applications
• Highly organised, with the ability to manage multiple deadlines efficiently
Education
South Thames College
Foundation Diploma in Art and Design (2023 – 2024)
Graveney School
(A-Levels) Biology, Chemistry, Mathematics & Psychology (2022 – 2023)
School 19
Basic Secondary Education (2011 – 2022)
Employment history
Lion Transportation
Dispatcher Assistant Nov 2024 – Feb 2025
• Managing ad hoc tasks including data entry, billing and documentation across day-to-day operations
• Responsible for independently managing telephone calls and correspondence
• Applying robust planning, communication and problem-solving skills to
coordinate loads and optimize routes
• Operating DAT and Truckstop load boards to manage freight for flatbeds, step decks,
and Conestoga trailers. Adjusting seamlessly to U.S. time zone schedules
• Developed in-depth knowledge of U.S trucking logistics and dispatch operations
while working in a fast-paced, high-pressure environment
Fam Florist May 2024 – Aug 2024 Florist
• Providing friendly, professional greetings to customers to ensure a positive experience
• Designing modern hand-tied bouquets and offering personalised consultations tailored to customer preferences
• Proactively liaising with suppliers to maintain timely stock levels and coordinating comprehensive staff training to improve service quality
• Managing customer orders via internal scheduling systems to ensure seamless workflow, excellent follow-through and high customer satisfaction
Prince Regent Apr 2024 – May 2024 Bartender
• Delivering exceptional customer service by engaging with diverse clientele in a busy, fast-paced environment
• Skilfully preparing diverse beverages while consistently maintaining quality and presentation standards
• Collaborating closely with team members to ensure smooth service during peak hours and special events
• Managing cash handling, reconciliations and point-of-sale transactions accurately and responsibly
• Resolving customer queries and complaints promptly, maintaining a positive atmosphere
• Adhering to health and safety regulations, ensuring compliance with licensing laws and hygiene standards
The Flower Lady Sept 2023 – Apr 2024 Florist
• Overseeing daily shop operations and maintaining a clean, organised workspace to ensure smooth workflow
• Handling customer enquiries and orders over the phone with professionalism, ensuring clear communication, accurate processing and strong attention to detail
• Crafting hand-tied bouquets tailored to customer preferences and seasonal availability
• Coordinating and handling local deliveries, providing timely and reliable service
Wild Things Flowers Mayfair Aug 2022 – Sept 2022 Florist
• Managing floral orders using online platforms, ensuring accuracy and timely fulfilment
• Creating engaging social media content to promote products and expand customer engagement
• Designing and assembling large floral arrangements for high-end clients, including luxury clothing brands in Mayfair
• Acquired in-depth understanding of product merchandising, customer interaction and effective sales methods
References
Available upon request.