Cindy

Cindy Ene Inyang
Telegram - Cindy_inyang |E-mail - [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Highly organized Customer professional with a background in International Relations, administrative and sales skills. Proven
track record of enhancing communication efficiency, streamlining administrative tasks, and managing client relationships
effectively. Skilled in problem resolution, calendar management, and social media engagement, seeking to leverage these
abilities in a dynamic customer service role.

KEY SKILLS
• Customer Support & Relationship Management: Enhanced client relations, resolving issues swiftly to improve
satisfaction.
• Calendar & Administrative Management: Efficient in managing appointments and coordinating meetings to optimize
team schedules.
• Communication & Problem-Solving: Adept at handling inquiries and resolving conflicts to improve customer
experience.
• Technical Skills: Proficient in Microsoft Office (Word, Excel, PowerPoint), Google Workspace, Zoom, and social media
platforms.

PROFESSIONAL EXPERIENCE
Virtual Assistant (remote)
Longrich International | Oct 2018 – Present
• Managing emails, Schedule meetings and make appointments for stakeholders and CEO.
• Answer and direct phone calls, respond to inquiries and provide support.
• Working with Office 360, skype, google sheets.
• CMR Management.
• Coordinating and tracking projects, communicating with team members.
• Make travel arrangements, organize and manage contact list.
• Data entry and transcription.
• Pre-sales engagement over the phone and chat.
• Outbound and inbound calls to prospects to provide details on available products.

Microsoft Marketing Intern
Microsoft Interns4Afrika | Feb 2018 – May 2018
• Improved customer response times by 30% through effective social media engagement and query resolution.
• Managed appointment setting and calendar scheduling, optimizing team workflow and reducing scheduling conflicts.

Digital Marketing Associate
Amo Farm Sieberer Hatchery Limited | Apr 2017 – Oct 2017
• Boosted customer satisfaction scores by 25% by efficiently handling digital inquiries and providing timely support.
• Organized and managed meetings, ensuring seamless communication across teams.
• CRM Management
Sales Associate
Enemas Collectibles Limited | Jun 2015 – Sept 2015
• Increased sales conversions by 15% through proactive customer outreach and follow-up.
• Taking orders and transferring to proper channel.
• Provided exceptional after-sales support, resulting in high customer retention and repeat business.
• Outbound calls to prospects and clients who filed out inquiry form

EDUCATION B.Sc. International Relations and Diplomacy
Afe Babalola University, Ekiti | Sept 2012 – Jun 2016