Єлизавета

About Me
Detail-oriented iGaming and FinTech specialist with a strong background in
customer support, payment operations, and risk management within high-load
platforms. Experienced in day-to-day coordination with software and payment
providers (PSPs), troubleshooting technical integrations, and analyzing player
and transactional data. A skilled communicator with a solid understanding of
partner operations, contract handling, and cross-departmental collaboration,
eager to grow into partner and provider management roles.

Work Experience
Under NDA
Yelyzaveta Kirichenko Payments Specialist
01/2026 - till present
Contacts Payment Issue Resolution: Investigating and resolving payment discrepancies,
communicating with PSP technical support, and providing timely updates to
[відкрити контакти](див. вище в блоці «контактна інформація») users.
PSP Collaboration: Partnering with payment service providers (PSPs) to
[відкрити контакти](див. вище в блоці «контактна інформація») troubleshoot technical glitches and ensure the stability of payment methods.
Payment Risk Monitoring: Identifying suspicious transactions based on user
LinkedIn
inquiries and preparing case studies for escalation to management.
Dnipro, Ukraine Internal Reporting: Maintaining internal documentation and reports regarding
incidents, cases, and updates in payment system operations.
Tech Skills
Under NDA
Customer Support (iGaming)
Tools & Systems: Jira, Postman, 09/2025- 01/2026
Chrome DevTools, CRM & Support Assisted customers via live chat with account, payment, and gameplay inquiries.
Ticketing Systems Guided users through registration, deposits/withdrawals, and responsible gaming
Domain Skills: iGaming Operations, policies.
Monitored player activity to detect multi-accounts, fraud, and policy violations.
Provider & PSP Communication,
Escalated technical or complex issues to relevant departments for resolution.
Technical Integrations Troubleshooting,
Achievements:
Data Analysis, Fraud Prevention, Contributed to process and knowledge-base improvements that enhanced team
KYC/AML, Contract Support efficiency.

Databases & Basics: SQL, HTML, CSS ABank
Document Control Specialist
02/2025-08/2025
Soft Skills Handled incoming correspondence and ensured timely distribution to relevant
departments.
Attention to details Received, reviewed and processed incoming mail and emails, maintaining
accurate records.
Fast-learning
Prioritized urgent communications and ensured proper documentation and
Teamwork follow-up.
Responsibility Organized and monitored document flow to support effective office operations.
Registered incoming documents and ensured compliance with internal
Languages procedures.

English - Upper-Intermediate Achievements:
Streamlined registration and tracking of incoming documents to improve
Ukrainian - Native traceability.
Russian - Native Maintained consistent compliance with internal documentation policies.

Education Under NDA
Risk Manager International
National metallurgical academy of 12/2024-02/2025
Ukraine
Implemented anti-fraud measures and policies to mitigate risks.
Master's degree in Finance, Banking, Developed and fine-tuned anti-fraud rules and algorithms based on risk analysis.
and Insurance 2018-2022

A-Bank
Telemarketing
05/2024-11/2024
Conducted outbound calls to potential customers to promote
products and services..
Maintained up-to-date knowledge of products and services to
effectively communicate features and benefits to customers.

Under NDA
Customer Support/Validation Specialist
04/2023 - 05/2024
Managing and escalating complex customer issues to relevant departments or higher
management for resolution while ensuring a positive customer experience.
Offering guidance on blockchain explorers, wallet security, and ensuring a seamless
user experience within the evolving landscape of decentralized finance.
Comprehensive risk assessment of clients

Monobank
Customer Support Specialist
01/2022 - 03/2023
Worked with Customer Service and Product Development departments to enhance
overall customer experience.
Helped to increase customer retention by striving to create wonderful customer
experiences.
First Ukrainian International Bank (FUIB)
Credit specialist
07/2020 - 01/2022
Active involvement and consultation of the Bank's clients at retail outlets;
Formation of a credit agreement;
Informing the Bank's clients on all issues related to loan processing and payment.