Aroh

Uko Samuel Emmanuel

Calabar, Nigeria, 5540211
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

CUSTOMER SERVICE REPRESENTATIVE
I am a customer service professional with over 4 years of experience, dedicated to efficiently resolving customer concerns while delivering exceptional service. I specialize in active listening, clear communication, and empathetic interactions, ensuring customers feel valued with every engagement. My focus is on problem resolution and enhancing customer satisfaction to foster long-term loyalty. I also thrive in collaborative environments, building strong relationships with both colleagues and clients.

PROFESSIONAL EXPERIENCE
Amazon (2021-2023)- Customer Service representative
I was a Customer Service Representative, managing customer inquiries via phone, email, and chat. I handled concerns related to orders, processed refunds, and ensured a positive experience by delivering personalized service, helping to maintain Amazon's high standards of customer care.
APPLE (2020-2021)- Call representative
I served as a Call Representative, handling over 50 daily customer support calls. I focused on resolving technical issues while maintaining a calm and professional demeanor. I was responsible for providing quick, effective solutions and ensuring accurate logging of customer data in the CRM system.

Dell Technologies (2018-2020)- Technical support associate
In my role as a Technical Support Associate, I provided remote troubleshooting for hardware and software issues, collaborating with the tech team to report bugs and suggest product improvements. I consistently met performance targets for first-call resolution, contributing to enhanced overall customer satisfaction.

EDUCATION
SAINT PATRICK’S COLLEGE (SEPT 2014-2020)
Actively participated in academic competitions and received several awards for excellence.
UNIVERSITY OF CALABAR – Bachelor of Science in Computer Science(2021-Present)
Currently in my final year, completing a degree in Computer Science.

SKILLS

• Microsoft tool expertise
• Fluent in oral and written English
• Desire to learn and develop
• B2B sales
• Management of CRM
• Product and Service Knowledge
• Exceptional communication
• Technical Support for users
• Competent PC user
• Online Sales