Ahmed

WORK EXPERIENCE

VIRTUAL ASSISTANT
Shipluxe LLC (Orlando FL, USA)
2022-Present

LOGISTICS MANAGER
Gold Coast Carriers LLC (Chicago, Illinois, USA)
2019-2021

Roles and Achievements
Lead role in searching drivers, Load Dispatch and other
services for the company. Active communication with
the drivers, Fleet management Team and the Human
AHMED RUFAI Resource.
Maintained 100% positive feedback rating from
BALA Customers and clients due to stable and prompt
communication.
Completed over 70 Incoming and outgoing calls daily.
[відкрити контакти](див. вище в блоці «контактна інформація») balyson
Respond typically to over 50 emails and texts daily
[відкрити контакти](див. вище в блоці «контактна інформація») Boosted overall service quality by 50% by mentoring
[відкрити контакти](див. вище в блоці «контактна інформація») (Telegram, Viber & more than 40 junior Sales and customer service agents
Whatsapp in my Team.
Telegram: https://t.me/balyson1
EDUCATION HISTORY

MD Degree Program (Medicine &
RELEVANT SKILLS Surgery)
Institution: Kyiv Medical University
Communication Skills Year of Graduation: 2020
Fluency in English
Intermediate level in Russian High School Certificate
Institution: American University of Nigeria
Basic Level in Ukrainian
Academy, Yola
Quality Customer Service Year of Graduation: 2012
Knowledge of social media and
online marketing EXPERTISE
Customer service and problem-
solving skills. Customer Service
Proficiency in relevant software Email marketing/Management
and tools Data Entry
Time management and Website content writer
organization skills Word Processing Tools
Strong communication skills
Adaptability and flexibility to
changing situations