Andrei

andrei white
📍 Ireland | 📧 [відкрити контакти](див. вище в блоці «контактна інформація»)
summary
Innovative Product Manager with a track record of leveraging customer insights and cross-functional collaboration to build impactful products. Experienced in fast-paced, customer-centric environments like Amazon, with a proven record in driving product strategy, enhancing user experience, and delivering exceptional customer satisfaction. Skilled in bridging technical and business needs, optimizing product value, and scaling customer success programs.
Experience
Product Manager
Amazon – Horam Herbs Brand Store,Poland[Remote]
August,2022 – February,2024
• Led Cross-Functional Product Development: Spearheaded the development of [product/feature] that resulted in a 20% increase in user engagement and a 15% improvement in customer satisfaction scores. Collaborated with engineering, design, and data analytics teams to ensure timely and quality delivery.
• Enhanced User Experience: Identified customer pain points through qualitative and quantitative research, leading to a redesigned interface and streamlined navigation that reduced bounce rate by 18%.
• Data-Driven Decision-Making: Utilized A/B testing, cohort analysis, and customer feedback loops to validate product hypotheses, driving data-backed roadmap decisions.
• Global Product Launches: Successfully led the global launch of [new product/feature], reaching over 1 million active users within the first 90 days.

Customer Success Manager
Amazon - USimplySeason,San Diego CA,USA[Remote]
May,2021 – July,2022
• Increased Customer Retention: Developed and executed a customer engagement strategy that boosted retention rates by 15% across key accounts, focusing on personalized outreach and proactive issue resolution.
• Cross-Functional Collaboration: Worked closely with Product and Engineering to provide customer feedback and influence product development, ensuring features addressed real user needs.
• Revenue Growth: Identified expansion opportunities and up-sold additional services, resulting in a 20% increase in revenue from top-tier clients.
• Customer-Centric Strategies: Implemented a customer onboarding process that reduced churn in the first 90 days by 8% and drove long-term loyalty.
Account Manager
Amazon, Dublin, Ireland [Remote]
June,2020 – February,2021
• Optimized Client Satisfaction: Built strong relationships with a portfolio of 50+ clients, achieving a 80% satisfaction rate through diligent account management and consistent follow-through.
• Revenue & Growth Achievement: Met and exceeded quarterly revenue targets by an average of 15%, securing renewals and identifying areas for account growth.
• Customer Feedback Programs: Initiated client feedback surveys, allowing data-driven improvements that increased product adoption by 20%.
• Strategic Account Planning: Developed account plans for high-value clients, aligning Amazon's offerings with their business objectives and enhancing long-term partnership potential.

Key Skills
• Product Management: Product roadmap planning, requirements gathering, stakeholder alignment, agile methodologies
• Customer Success: Client engagement strategies, customer lifecycle management, customer advocacy, churn reduction
• Account Management: Client relationship building, upsell/cross-sell, revenue optimization, CRM management
• Technical Proficiency: JIRA, Confluence, SQL, Tableau, MS Excel, Salesforce, A/B testing tools

Education
Bachelor of Business Administration [BBA]
University College Dublin, Ireland -2017-2020
Awards and Acknowledgements
 Launched Internal Knowledge Hub: Initiated and led the creation of a knowledge-sharing platform, improving team efficiency and alignment across departments.