Максим

MAKSYM
BILOKON
Delivery and QA manager

About Me
Experience
I’m a Delivery & QA Manager who brings
structure into chaos — and calm into Delivery and QA manager 2018 – Present
pressure.
NUVO - US/IL/Kyiv, Ukraine
With over 15 years in IT, I’ve worked
across banking infrastructure, gaming, In my current position, I’m working as a delivery and QA manager for healthcare products.
and medtech — from DB admin and My responsibilities are:
Managing a team (Platform, Mobile, Web development teams, and QA department)
systems engineer to leading global QA
Communication with the stakeholders
and delivery. Developing the delivery roadmaps and full-release planning
I lead with common sense, Managing the ongoing development to meet the high-level delivery of SW
transparency, and ownership — Coordination of the Team leader's group
whether it's in product delivery or in Coordination of all QA activities to meet the timelines and product goals
founding a charity during wartime. Problem-solving and managing crises
I believe teams don’t just need process Hiring new employees and conducting interviews
Building the reports and collecting the statistics to improve the processes
— they need trust, clarity, and the
courage to say: “Here’s what’s wrong, Achievements
let’s fix it.” Delivery Process Optimization:
Introduced structured sprint reviews and implemented Jira Timeline for visual release
tracking
[відкрити контакти](див. вище в блоці «контактна інформація») Defined strict scope control processes mid-release, enabling early identification of
delivery risks
[відкрити контакти](див. вище в блоці «контактна інформація») Led the unification of Server, Mobile, Web & QA teams into a single Scrum unit with
synchronized dailies

Stakeholder Alignment & Visibility:
Education Established a transparent communication and early risk escalation culture
Took ownership of major release documentation (Release Notes in Confluence)
European University of Ensured 8 consecutive releases shipped with minor delays only (max 2 weeks,
including unplanned scope)
Finance Management and
Business QA Leadership & Product Quality:
2002- 2007 Built QA flows with measurable efficiency:
Bachelor: Business management and 5807 total reported bugs (of which 946 were critical/high)
187 field issues in 7 years (avg. leakage ~0.43% annually)
IT
32,317 total test cases created (manual & automation)

Language 1512 automated test cases implemented
27,376 hours of continuous test verification since product launch
Starts building the Web automation framework (PyTest/Playwright/Python)
English (advanced – B2+/C1)
Ukrainian (Native)
Founder 2022 – Present
Skills ICF “Guardians of Ukraine” - Kyiv, Ukraine
International Charity Foundation
Founded and lead an independent charity organization focused on urgent wartime
Delivery & Management humanitarian and military support across Ukraine.
Release Planning & Delivery Governance
Key Focus Areas:
Scope & Risk Management Operational assistance to the Armed Forces of Ukraine and the Ministry of Defense
Cross-team Coordination (Web / Mobile / Server) Aid to displaced civilians, frontline hospitals, and war-affected cities
Coordination of logistics for food, medical supplies, clothing, and tactical gear
Agile / Scrum / Kanban Methodologies
Ongoing support for animal shelters and abandoned pets in combat zones
Stakeholder Communication & Escalation Handling
Sprint Reporting & Timeline Visualization (Jira, Key Achievements:
Scaled from ad-hoc volunteer deliveries at checkpoints to a structured charitable
Confluence)
foundation
Unified Team Leadership (Scrum across QA, Dev, Established logistics chains for consistent and large-scale humanitarian distribution
PM) Built trusted partnerships with local units, medical institutions, and volunteer
networks
The foundation continues to operate and support critical needs across multiple
regions
Quality Assurance
QA Team Lead 2018 – 2018
QA Strategy & Documentation from Scratch
Shift-Left Testing Implementation LabsTech - IL/Kyiv, Ukraine
Regression, UAT & Acceptance Testing LabsTech served as an engineering partner to NUVO, a company developing a wearable
pregnancy monitoring system. My mission was to build a robust QA foundation during a
Test Case Design & Execution (Manual &
critical transition phase from the previous vendor.
Automation)
Root Cause Analysis & Bug Triage Key Responsibilities:
Built the QA team from scratch, including hiring, onboarding, and training
Defect Leakage Minimization
Designed and implemented full QA processes aligned with Agile delivery
FDA Readiness / Compliance Testing (MedTech) Conducted risk analysis and ensured smooth transition of product knowledge and
test assets
Prevented delivery disruptions during the vendor handover
Technical Skills
Key Achievements:
Tools: Jira, Confluence, TestRail, Postman, Git, Recruited and trained a core QA team, most of whom remain with the company today
Jenkins Established a test flow that remains in use and continues to yield strong quality
metrics
Automation: Python (basic scripting), Selenium
Delivered 90% more testing coverage and validated features in 1 year than the
(overview level), REST API testing previous vendor did in 5
Databases: Oracle DB Admin, SQL (advanced), Contributed directly to the product reaching FDA approval as a certified medical
device
Reporting (NBU, Pension Fund)
Set the foundation for long-term QA scalability and reliability
Infrastructure: ATM & POS monitoring systems,
ACS server clusters, NSMEP
Platforms: Mac, Windows, Linux, Android, iOS Back-end QA Lead 2016 – 2017
Sisense - IL/Kyiv, Ukraine
Leadership & Strategy Brought in to establish the QA function from the ground up for the newly formed
Team Hiring, Onboarding & Mentorship Connectors Team, which previously operated without any quality assurance involvement.
The goal was to build a structured QA process to ensure the delivery quality of high-
QA Team Scaling (0 → full-functioning process) performance data connectors.
Process Optimization & KPI Improvement
Key Responsibilities:
Training Program Involvement (Trainee QA
Created test strategy, QA documentation, and verification flows from scratch
Program) Researched third-party connector behavior and reverse-engineered expected
Volunteer Leadership (Founder of ICF "Guardians outcomes to define testable requirements
Collaborated with developers and leadership to define acceptance criteria and
of Ukraine")
technical goals
Business Continuity in Crisis Conditions Hired and mentored a small QA team (Manual + Automation) after proving value
through solo delivery
Maintained direct communication with VP-level stakeholders and ensured alignment
Soft Skills with delivery timelines

Ownership mindset & crisis resilience
Key Achievements:
Strategic thinking with hands-on execution Delivered full QA coverage for all core connectors despite initial zero QA presence and
High emotional intelligence & team empathy no PO support
Authored requirement specifications based on technical documentation, enabling test
Transparency in communication & feedback case development and automation
culture Built a lightweight but scalable test cycle where manual tests transitioned into
automated pipelines
Initiative in innovation & systemic improvement
Secured budget for team expansion through demonstrated results and stakeholder
trust

QA Project Lead 2014 – 2016
Infopulse - US/Kyiv, Ukraine
Brought in to lead QA efforts for a legacy project lacking formal testing practices. My role
involved analyzing existing test documentation, building effective QA processes, and
stabilizing release quality through proactive communication and early testing.

Key Responsibilities:
Led QA team operations: test planning, estimation, execution monitoring, and
reporting
Reviewed and enhanced legacy test documentation and specifications
Facilitated close collaboration between developers and QA to improve release cycles
Conducted business and system requirements analysis
Regularly mentored junior QAs through the company’s trainee program
Participated in hiring and candidate assessments for the QA department

Key Achievements:
Introduced Shift-Left Testing, enabling early defect detection and reducing issue cost
Initiated task decomposition strategy that increased test speed by ~50%
Improved overall product quality by ~75% through better structure and test timing
Established reliable QA-Dev-PO communication, transforming releases into predictable
routines
Actively contributed to training programs and helped onboard several junior
specialists into full-time roles
 QA Engineer 2013 – 2014
Net Entertainement Ukraine - SE/Kyiv, Ukraine
Started as a QA Engineer focused on testing online casino games across web and mobile
platforms. Despite being an entry-level role, the position enabled me to contribute
impactful ideas and take ownership of strategic initiatives.

Key Responsibilities:
Performed manual and automated testing (Python-based scripts) for online slot and
casino games
Created detailed test documentation and maintained test cases based on evolving
requirements
Conducted mobile and desktop testing across various browsers and devices
Communicated regularly with Product Owners and Project Managers
Provided post-release test reports and weekly QA summaries
Participated in game logic testing, UI/UX validation, and system integration

Key Achievements:
Initiated the shift toward mobile-first game development by presenting a strategic
proposal that led to company-wide mobile adaptation; traveled to Sweden to co-
develop test plans for mobile direction
Proposed UI accessibility improvements for left-handed users, which were adopted in
the new design guidelines
Contributed to the early ideation of new game mechanics and feature concepts that
later reached production
Promoted based on proactive problem-solving and ability to bridge gaps between QA
and Product

Self employed - Odesa, Ukraine 2009 - 2013
Founded and operated a local retail store focused on computer hardware, IT support, and
network consulting. Combined technical expertise with entrepreneurial initiative during a
transitional period in the Ukrainian tech market.

Key Responsibilities:
Launched and managed a small business providing computer equipment, accessories,
and setup services
Advised private clients and small businesses on information networks, cybersecurity, and
system integration
Conducted custom hardware builds and configurations for business and gaming needs
Oversaw procurement, vendor negotiations, and customer support
Designed secure network environments for clients using best practices in IT infrastructure

Key Achievements:
Built a profitable operation from the ground up and sustained it through post-crisis
market volatility
Delivered over 200 consulting sessions for home and business clients
Gained firsthand experience in business operations, budgeting, and customer relationship
management
Developed a deep understanding of user needs — later applied in QA and product roles

Lead programmer engineer of the payment
2006 – 2009
systems support department / DB
Administrator

Imex Bank - Odesa, Ukraine
Grew from field engineer to lead programmer in the bank's payment systems
department. Administered critical national-level infrastructure such as the NSMEP
(National System of Mass Electronic Payments), developed database solutions, and
maintained bank-wide systems.

Key Responsibilities:
Administered Oracle-based databases and the NSMEP authorization server
Maintained and tested ACS server clusters (Authorization & Control System)
Supported the bank's operational day system and developed custom SQL reports for
the National Bank of Ukraine and Pension Fund
Monitored and maintained ATMs, POS terminals, and branch infrastructure
Participated in testing and rollout of new software versions for payment systems
Supported the national social pension distribution program

Key Highlights:
Completed Oracle Database Administrator certification training
Transitioned from hardware-level ATM servicing to national payment infrastructure
support
Gained foundational experience in regulated financial environments and mission-
critical systems

References
Available upon request