Emmanuel

EMMANUEL OLIYIDE
Email: [відкрити контакти](див. вище в блоці «контактна інформація»)
Phone No: [відкрити контакти](див. вище в блоці «контактна інформація») | Braganca, Portugal

PROFESSIONAL SUMMARY

Dedicated customer service representative with a track record of providing top-notch support. Excellent skills in
multitasking, Microsoft Office, and customer service; certified in both Google and customer support. shown strong
leadership qualities while serving as president and vice president, always resolving issues and encouraging
cooperation. Devoted to ongoing development and leading a vibrant team to complete difficult assignments.
Organized, thorough, and committed to boosting sales through careful customer service, with a track record of success
in retail environments spanning several years.

WORK EXPERIENCE

Skilled Funded, Remote (US) | Customer Support Associate March 2022 – June 2024

• Monitored and produced reports on customer support requests to pinpoint and resolve recurrent problems
for customers, resulting in a 20% reduction in resolution times.
• Recognized and forwarded client complaints to the relevant teams, which led to a 30% increase in problem-
solving speed.
• Resolved customer queries with a first-contact resolution rate of 85%, resulting in increased customer
satisfaction.
• Maintained thorough records of all communications with and comments from customers, which increased
customer retention by 15%.
• Collaborated with the team to create and put into practice methods that improved the customer experience
by 25%.

eTranzact Global, Remote | Project Management Intern October 2019 - February 2022

• Supervised internal and outside vendors to accomplish 80% of projects on schedule.
• Increased productivity by 15% by helping product managers track, arrange, and analyze product
outputs.
• Created and implemented place a tracking and monitoring system for projects, which increased the
efficacy of project management by 20%.
• Tracked project development and pinpointed risk areas, facilitating proactive problem-solving and
helping to enhance project delivery success by 25%.

National Hospital Abuja | Laboratory Technician Intern September 2017 – July 2018

• Gathered and recorded tissue samples, guaranteeing a 100% tracking and labeling accuracy rate.
• Contributed to a 15% increase in laboratory productivity by assisting the pathologist with gross tissue
samples and conducting histological staining.
• Took part in several autopsy sessions with medical experts, helping to accurately determine the cause of
death in 90% of the instances.
• Collaborated with healthcare teams to ensure proper handling and analysis of samples, improving overall
workflow and reducing processing times by 20%.

EDUCATION

Instituto Politécnico de Bragança | MSc. (Egnr.) Biotechnological Engineering

VN Karazin National University, Ukraine | MD, Medicine

Bowen University, IWO| B.Sc. Anatomy

“I consent to the processing of my data for recruitment purposes, in accordance with 6 sec. 1 lit. of the Regulation of the European Parliament
and the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals about the processing of personal data and the free movement of
such data and repealing Directive 95/46 / EC (hereinafter referred to as GDPR).
 SKILLS
Proficient use of Microsoft Word, Microsoft Excel, and Microsoft PowerPoint | CRM Proficient (Zendesk) |
Excellent interpersonal and communication skills (verbal, written and oral) | Technical support | Problem-Solving |
Project Management | Interpersonal Skills | Organizational Skills | Analytical Skills | Customer Service skills |
Teamwork| Critical, Strategic & Innovative Thinking | Industry specific knowledge | Risk Management | Diligent |
Meticulous | Risk assessment and management | Report writing | Research and Analysis | Quality assurance |
Resilient | Self-motivated.

LANGUAGES

English Language – C2 Portuguese Language – A1

ACHIEVEMENTS
• Oversaw programs as the departmental association's president and vice president, cultivating a collaborative
culture that greatly raised student participation and resulted in a 20% increase in active membership. Awarded
an award for exceptional leadership and an outstanding recognition program in the association and university .
• Developed and implemented customer service training programs that improved customer satisfaction scores by
15%.
• Managed project timelines and resources effectively as a Project Management Intern, achieving an 80% on-
time project completion rate and ensuring seamless coordination across teams.
• Streamlined customer support processes, reducing average response time by 25% through the implementation
of new strategies and technologies.
• Collaborated with cross-functional teams to resolve complex customer issues, resulting in a 30% decrease in
escalated complaints.

“I consent to the processing of my data for recruitment purposes, in accordance with 6 sec. 1 lit. of the Regulation of the European Parliament
and the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals about the processing of personal data and the free movement of
such data and repealing Directive 95/46 / EC (hereinafter referred to as GDPR).