Atiye

Atiye Navroud
Kyiv, Ukraine | My LinkedIn | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

WORK EXPERIENCE

CDL Advisor Remote
Safety assistant April 2024 - Present

● Review and submit different types of drivers’ traffic citations from all states into the system.

● Search and assign attorneys to the correspondence cases.

● Follow up court cases with attorneys and courts through calls, emails and websites.

● Make court and attorney related payments.

● Provide consultations on how to further process a ticket.

Magicvaporizers Remote
Customer support agent October 2023 - February7

● Handle and manage ticket inquiries and close them in a timely frame.
● Forward warranty cases to manufacturers for solutions.

● Keep track of order’s delivery status and assure customer satisfaction.

● Issue refunds, place orders, adjust or change customer orders on the admin panel.

● Monitor and follow up lost parcels, missing items, picking errors and damaged parcels with the
corresponding warehouse and offer solutions.

● Provide device suggestions based on customers needs and preferences.
● Experience working with Freshdesk.

Myle Kyiv, Ukraine
Senior Dispatcher April 2023 - September 2023
● Dispatch multiple vehicles to their destinations following work schedules.
● Maintain Gold drivers’ net daily salary at no less than $300 by assigning drivers to the best suitable trips per
their working hours.
● Ensure that payments were duly distributed to both affiliates and drivers per the stipulations of their respective
agreements.
● Manage daily operations in the states and areas under my supervision.

Routing Supervisor October 2021 - April 2023
● Analyze and identify key areas of improvement in the routing department's scheduling process, leading to a
decrease in missed pickups and drop-offs
● Schedule and assign rides for patients in 10 states, ensuring timely and efficient transportation services.
● Implement a comprehensive training program that included interactive modules, role-playing exercises, and
one-on-one coaching sessions, decreasing employee onboarding time.
● Oversee day-to-day operations of the routing department, increasing efficiency and reducing delivery delays.

Dispatcher May 2019 – October 2021
● Dispatch drivers and vehicles to trips according to predetermined schedules, customer requests, or immediate
needs.
● Use telephones, text messages, and email to contact work crews, colleagues, business partners, and customers.
● Communicate through messages and emails regarding work solutions to supervisors or business partners.
● Conveyed novel concepts and delivered constructive input to attain maximum performance objectives.
● Handle a high volume of phone inquiries, averaging over 100 calls daily.

- Was awarded Employee of the Month for dependability, reliability, taking responsibility, and staying
extra hours when required.
.
SupportYourApp Kyiv, Ukraine
Customer Support Agent September 2018 - May 2019
● Manage customer inquiries, complaints, and issues through calls, chats, and emails for 7 different products
simultaneously, resulting in a 95% customer satisfaction rate.
● Every week and month, I monitor and evaluate performance, and create reports to share with my manager about
process and procedure improvements.

EDUCATION
Taras Shevchenko National University of Kyiv Kyiv, Ukraine
Medicine/Doctor of Medicine (MD) September 2018 - June 2024

English Language and Literature/Certificate September 2017 - June 2018

British Council
IELTS

SKILLS & INTERESTS
Skills: Microsoft 365 (Office) | Google Workspace | CRM | Persian | English
Interests: Music, Fashion, Bodybuilding