Anna

ANNA GORB
032377, Bucharest Romania
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PROFESSIONAL SUMMARY
Experienced and highly organized professional with a strong background in the
hotel and restaurant industry. Thrives in diverse work environments, excelling under
pressure alongside international team members. Committed to delivering
exceptional service, prioritizing guest satisfaction and catering to their specific
needs. Possesses excellent time management skills and a keen attention to detail,
enabling quick grasp of new tasks. Handling customer interactions and resolving
issues promptly. Utilizes communication and empathy to build strong customer
relationships. Track record of maintaining high customer satisfaction and fostering
loyalty.

SKILLS

• Microsoft Word, Excel, Outlook • Jira, Zendesk, Confluence, Solid
• MICROS POS • Telephone and email etiquette
• Adaptable with a ability to quickly • Exceptional time management
learn new software
• Ability to manage multiple tasks and • Detail-oriented with a focus on
meet deadlines customer satisfaction
• Work independently with minimal
supervision

WORK HISTORY
06/2023 to 11/2024 Assistant Restaurant Manager
Princess Cruises – Santa Clarita, USA
• Enhanced customer satisfaction by addressing and resolving complaints
promptly and professionally.
• Expanded restaurant's reputation for exceptional service by consistently
exceeding customer expectations through attentive care.
• Kept restaurant compliant with all federal, state, and local hygiene and food
safety regulations.
• Conducted regular meetings with staff to discuss performance and address any
issues.

12/2013 to 05/2023 Restaurant Waiter
Princess Cruises – Santa Clarita, USA
• Practiced proper food and beverage handling techniques in accordance with
company policy.
• Worked as a team member to achieve the highest level of customer service.
• Worked in accordance with all health and safety standards to maintain wellness
and the most enjoyable dining experiences possible.
 • Taking care of dining reservations.
• Resolved customer complaints promptly, escalating larger operational concerns
to management.

08/2020 to 06/2021 Healthcare Consultant
HealthJoy – Chicago, USA (Remote)
• Being responsible for processing the members' requests (tickets) and deliver
the quality product, fully inform members about their health insurance benefits
and the best ways to use them within the shortest time possible.
• Interact with members via telephone and chat to assist and support an
appropriate level of care, making outbound calls to members and/or providers
to assist in scheduling appointments, closing gaps in care.
• Search for doctors, clinics and other healthcare facilities that suit the members'
needs most accurately. Conduct further communication with the providers.
• Provide excellent experience and care to HealthJoy's American customer base.
12/2011 to 09/2013 Sales Assistant
PUMA – Dnipro, Ukraine
• Processed multiple daily stock deliveries to maintain accurate order numbers
and inventory records.
• Promoted sales and special offers for discounts and merchandise options.
• Provided helpful, attentive sales support to generate positive customer
feedback.
• Showcased product features and benefits to drive sales.
• Promoted special offers and loyalty programme with upselling skills.
• Maintained, clean, presentable and stunning product displays by conducting
routine visual merchandising tasks and deep cleans.

EDUCATION
06/2013 Master in Marketing: Marketing
Alfred Nobel University - Dnipro, Ukraine
• Public Relations in Business
• International Economy
• Finance & Budget Planning
• Management
LANGUAGES
English Ukrainian

Advanced (C1) Bilingual or Proficient (C2)
Russian

Bilingual or Proficient (C2)