Chukwudi

OKEREKE CHUKWUDI M.

CUSTOMER SUPPORT/sALES REPRESENTATIVE

CONTACT

PROFILE

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Customer service/sales Representative and IT support With over 8 years of experience in telephone customer service, sales, tech support, and customer care to resolve complex issues or provide comprehensive support to customers. I have the professionals experience to answer questions accurately, analyzing and provide relevant campaign information to customers. Aiming to use my proven skills to effectively increase brand awareness, sales and conversion rate while delivering exceptional results and exceeding goals for the company.

SKILLS

EXPERIENCE

CRM Platform expertise
Medical Interpreter
Content creation
Data Entry
Hubspot, Calendly, Asana,Zapia,Trello
Techy Savy
Strategic thinking

TRAVEL SALES CONSULTANT/DYNINNO GROUP (ASAP TICKETS)-REMOTE
2024
• Handled 90+ daily calls, covering tasks like new customer sign-ups, data retrieval, product presentations, and service/flight cancellations.
• Proficient use of company’s Microsoft office Suits applications, Mirror, Clients management System(CMS) for daily leads generation, outgoing and incoming calls, records and feedback.
• Scheduled appointments, guiding passengers through booking registration, payments and addressing inquires.
• Appointment coordination based on availability, urgency, and patient preference is crucial.
• Memorized entire line of company products and services, including prices and special discounts.
• Successfully upsold and cross-sold products, increasing sales by 20% within the first year
• Customer confidentiality is top priority and adhered to at all times.

SALES/CUSOMER REPRESENTATIVE| TOURVEST DUTY- FREE HEINEMAN
2015-2023
• Delivered unparalleled customer service and ensured a seamless and satisfying sales journey for customers
• Provided basic technical support for clients on a wide-range of company products, resolving issues at a 90 % rate.
• Presented comprehensive product information, ensuring customers make informed decisions.
• Managed high volume of both outbound and inbound calls of about 60 calls daily, which maintaining an average success rate of 86%.
• Contributed to the creation of a comprehensive knowledge base, reducing the average handling time for customer inquiries.
• Helping customers find products and the perfect item for purchase.
• Taking daily stocks and inventory of products in the store.
• Proper merchandising of products on the shelves.
• Handling Foreign/Local Cash and Credit card Transactions

CUSTOMER SERVICE REPRESENTATIVE (GLOBALCOM)
2014-2015
• Provided top-notch customer service via phone, email, and chat, addressing inquires and resolving issues promptly.
• Assist an average of 50 customers daily, ensuring high satisfaction rates and positive feedback.
• Collaborated with cross-functional teams to streamline process and improve customer experience.
• Demonstrated flexibility and agility in adjusting customer service strategies based on iterative feedback loop, resulting in quicker issue resolution and enhanced customer experience.
• Successfully upsold and cross-sold products, increasing sales by 20% within the first year
• Remained courteous and calm, even during moments of customer dissatisfaction.

HOUSEKEEPING SUPERVISOR|ROYALVIEW HOTEL & SUITES
2012-2014
• Answer customer inquiries promptly, offering thoughtful and efficient solutions
• Address and resolve customer issues to surpass customer expectations
• Communicate effectively and maintain a high level of professionalism in all interactions
• Foster a positive and supportive environment, enhancing team morale and customer satisfaction
• A passion for service excellence and a genuine desire to help others
• Strong communication skills, able to effectively manage conversations with diverse individuals
• Ability to work independently, prioritize effectively, and manage time efficiently
• Tech-savvy, comfortable using multiple software platforms and adapting to new technologies

EDUCATION

Ebonyi State University
2005-2010
BSc. Sociology and Anthropology

Digital Witch Academy
2023
Diploma in CUSTOMER SERVICE/IT SUPPORT