Юлія

Myroshnychenko Yuliia

Personal Date of birth: 4 July 1996
Information Nationality: Ukrainian
Marital status: Single
Cell phone number: [відкрити контакти](див. вище в блоці «контактна інформація»)

Experience May 2025-Aug 2026 KingGroup Remote
Customer Support Specialist (English language)
• Handle customer product inquiries and technical issues via email and live chat (95% chat)
• Guide customers through product features and provide effective, needs-based solutions
• Report bugs and submit feature requests to relevant teams
• Create and maintain response templates/macros
• Work with customer support tools (Zendesk, Admin Panels)

Sept 2022-May 2024 HELPO Remote
Customer Support Specialist (English language)
• Handle customers' product-related questions or technical issues via email and online chats
• Reply to users’ reviews on App Store and Google Play (via Appfollow)
• Guide customers through the products' features, providing effective solutions based on their requests and needs
• Report on technical issues and share user feedback with other teams (product team, QA, marketing team)
• Translate templates
• Report feature requests
• Work with the customer support tools (Solid, Front, Admin Panels)

Nov 2021-Nov 2025 Arterium Kyiv, Ukraine
Public Relations Specialist
• Collaboration with contractors and supporting document flow with the accounting department
• Monitoring the brand's information field
• Public relations service's mail checking and processing incoming requests
• PR budget planning
• Writing and publication of corporate news on social media and the internal communication channels
• Translating news for internal and external communication channels from Ukrainian to English
• Planning and directing PR programs
• Responding to information requests from clients and members of the media
• Managing document flow in 1C

Education 2015-2019 Kyiv National Linguistic University
• Language and Literature (English, Polish)

2012-2015 KNEU Kyiv College of Economics
• Finance and Credit

Languages ◦ Ukrainian, native speaker
◦ English, C1
◦ Polish, C1
◦ Korean, beginner
◦ Russian, fluent