Princewill

PRINCEWILL AKPOEDAFE

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SUMMARY
Tech Support Specialist with 3+ years of experience providing comprehensive technical solutions across Windows and macOS environments. Expert in LAN/WAN configurations and ticketing systems, managing 50+ daily customer inquiries with consistent achievement of response time targets. Recognized for developing effective technical documentation and delivering exceptional customer support through strong problem-solving and communication skills."

WORK HISTORY

1. Hallmarkit Business Solutions
- Position: Technical Support
- Duration: June 2023 - July 2024
- Key Responsibilities:
- Provided email and phone technical support
- Managed high-volume customer inquiries
- Documented issues and maintained knowledge base
- Used ticketing systems for issue tracking
- Collaborated with senior technicians

2. Flozzymore
- Position: Technical Support
- Duration: January 2021 - December 2022
- Similar responsibilities to previous role.

EDUCATION

EDO STATE UNIVERSITY | EDO STATE
Bachelor of Engineering in Computer Engineering
- Institution: Edo State University, Iyahamo, Edo State
- Graduation: July 2024

SKILLS

Technical Skills:
- Operating Systems: Windows, macOS
- Networking: LAN/WAN, Router & VPN Configuration
- Tools: Remote Desktop Tools, CRM & Ticketing Systems
- Software: MS Office, MS Excel, Google Workspace, Google Sheets
- General: Troubleshooting
OTHER

Customer service oriented
- Problem-solving abilities
- Documentation skills
- Team collaboration
- Performance-focused
- Multi-tasking capabilities