Юліана

Yuliana Tkachenko

Work Experience

FEBRUARY 2024 - AUGUST 2024

Customer Support, GSK
Delivered high-quality customer support via phone and email, consistently
handling an average of 54 client queries daily.

Systematically organized client data in Salesforce CRM and redirected cases to
[відкрити контакти](див. вище в блоці «контактна інформація»)
the appropriate department based on case type.

Utilized tools such as Salesforce CRM, Excel, and Microsoft Teams to enhance
workflow efficiency.
Languages
Native language: SEPTEMBER 2023 - FEBRUARY 2024
Russian, Ukrainian Administrator of a beauty salon
Languages: Managed daily salon operations, including client scheduling, inventory
English (fluent), Bulgarian (fluent) management, and CRM updates.

Collaborated with staff to ensure efficient service delivery, handled payments,
and maintained a welcoming environment for clients.
Skills
Optimized client scheduling to maximize efficiency and meet customer needs.
Microsoft Excel
(formulas, pivot tables, data visualization)
Coordinated procurement of professional supplies for a team of 10+, ensuring
CRM Systems
(Salesforce, implementation and management)
consistent stock availability and accurate reporting.
Google Workspace Tools
(Docs, Sheets, Slides)
MARCH 2022 - OCTOBER 2022
Project Coordination Tools
(Microsoft Teams, Slack)
HR Specialist, MMD Smart
Basic Hardware Knowledge Led multilingual onboarding sessions and corporate culture presentations,
(setup and maintenance) successfully onboarding 10+ employees.
Managed office operations, including procurement of IT equipment and office
Customer Service
supplies, organizing corporate events, and ordering employee gifts.
Multilingual Communication
(English, Russian, Bulgarian, Ukrainian)
HR Management Supported staff with relocation and assimilation processes in Bulgaria,
(onboarding, employee support, including accommodation, documentation and workplace setup.
documentation)
Business Process Improvement Represented the company at job fairs, coordinated travel arrangements for
(workflow optimization, reporting)
business trips, and provided translation services as needed.

MySQL, Oracle (Bachelor degree) Education
Driving License, category: B

SEPTEMBER 2019 - JULY 2023

International business in English, University of Economics, Varna
Level: Bachelor's degree
Main Subjects: Economics, management, marketing.

SEPTEMBER 2014 - MAY 2016
"Vasil Levski" High School, Burgas
Level: Secondary school