Ishaya

PROFILE SUMMARY
MESHACH YANI ISHAYA
| mongaleishayagmail.com/ 09066550578
/ 07/08/1991 | Lagos, Nigeria

An innovative, analytical, and result-oriented individual with several years of experience in customer service, logistics, client relationship management, marketing. Proven record of improving workforce, clearly defined goals, and consistent follow-up, securing customer loyalty, and forging strong relationships with external business partners. An astute and disciplined professional with honesty, diligence, integrity, and commitment as core personal values. Utilizing my optimum potential, in a progressive organization and fashion out more creative ways of sustaining productivity, competitive and long-term survival in my field or any assigned

CORE COMPETENCIES

• Critical Thinking
• Leadership Skills
• Team Management
• Interpersonal Skills
• Strategic Planning & Analysis

• Problem Solving
• Time Management
• Microsoft Office Suite
• Presentation & Report Writing
◦ Relationship Building
◦ Active Listening Skills
◦ Inventory Management
◦ SYLECTUS, DAT, TRUCKSTOP

PROFESSIONAL EXPERIENCE

DISPATCHER– (REMOTE) U.S Market2023–

• Scheduling truck drivers to collect packages and shipments or make freight deliveries
• Using the platform to search loads for driver ( SYLECTUS, DAT, TRUCKSTOP)
• Being in touch with the customers about delivery details such as pickup or delivery times, and handling special requests
• Planning delivery routes and making changes as and when required
• Creating dispatch documents along with generating invoices and freight bills
• Keeping track of dispatched orders, delivery routes of truck drivers, route adjustments, and pickup/delivery timelines
• Negotiate rate, and contracts with customers to secure commitments, to keep our trucks rolling to ensure profitability and customer satisfaction.
• Ensuring that truck drivers comply with transportation regulations and laws
• Tracking drivers’ logs such as dispatched orders and arrival times
• Monitoring truck repairs and ensuring their regular maintenance
• Recording customer complaints and inquiries

DIRECT SALES EXECUTIVE – UNITED BANK OF AFRICA (UBA)2020 – 2023

• Prospect and identify potential customers or clients through various channels, including cold calling, networking, referrals, and lead generation activities.
• Build and maintain relationships with customers, providing personalized service, assistance, and support to understand their needs, preferences, and buying behavior.
• Conduct sales presentations, demonstrations, and pitches to educate prospects about products or services, highlight features and benefits, and address customer questions or objections.
• Collaborate with sales teams, marketing teams, and product specialists to coordinate sales efforts, share insights, and leverage resources to achieve sales targets and objectives.
• Attend sales meetings, training sessions, and workshops to enhance sales skills, learn new techniques, and share best practices with colleagues.
• Maintain accurate records of sales activities, customer interactions, and sales transactions, documenting details, feedback, and outcomes for reporting and analysis purposes.
• Work on building brand awareness through consistent messaging across all platforms while ensuring that the brand reflects the values and mission of the institution.

GISTAPP Cap and Logistics. - Social media and marketing 2018 – 2020

• Content Creation and Management: Responsible for generating, editing, publishing, and sharing engaging content daily. This includes creating original text, images, videos, and news that resonate with the target audience. Must ensure that all content aligns with the brand’s voice and marketing goals.
• Strategy Development: design and implement social media strategies that align with the overall business objectives. This involves researching current trends, audience preferences, and competitive benchmarks to create effective campaigns.
• Responding to comments, messages, and queries in a timely manner to foster community engagement and maintain a positive brand image.
• Trend Awareness and Adaptation: Staying up-to-date with the latest digital technologies and social media trends is vital for success in this role. Adapting strategies based on emerging trends to keep the brand relevant in a fast-paced digital landscape.
• Community Building: work towards building an online community around the brand by identifying opportunities for interaction through promotions, competitions, or user-generated content initiatives.

CENTER FOR MICROENTERPRISE DEVELOPMENT 2016 - 2018
Office Assistant/Data Entry Clerk

• Responsible for maintaining and organizing workspace. This includes managing files, documents, and supplies to ensure that everything is in its proper place and easily accessible.
• Maintaining accurate records, creating and updating records, ensuring that all information is valid and up-to-date. This include data entry tasks, filing documents, and managing databases.
• Monitor inventory levels of office supplies, anticipate needs, and handle shortages by ordering new materials as required. Ensuring supplies are delivered to workstations as needed.
• Performing receptionist duties when needed. This can involve greeting visitors, directing them to the appropriate person or department, and providing general information about the organization.

EDUCATION
• B.Sc. Political Science –Bingham University June, 2016
• Certificate Customer Service October, 2023