Сайт пошуку роботи №1 в Україні
- Файл
Vadym
IT Support manager, Team Leader, керівник HelpDesk, ServiceDesk, Scrum
- Розглядає посади:
- IT Support manager, Team Leader, керівник HelpDesk, ServiceDesk, Scrum, Начальник відділу
- Вік:
- 41 рік
- Місто проживання:
- Інші країни
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав телефон , ел. пошту та адресу.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/12171382/
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Vadym Kryvosheia Location: Lodz, Poland
Phone: [відкрити контакти ](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти ](див. вище в блоці «контактна інформація»)
LinkedIn: [відкрити контакти ](див. вище в блоці «контактна інформація»)
Objective:
S eeking a leadership position in IT operations or support where I can apply my
experience in team management, service delivery, and process improvement to
enhance efficiency and align IT capabilities with organizational goals.
Summary
● 18+ years of experience in IT support and infrastructure, including 8+ years in
anagerial roles leading international and cross-functional teams
m
● Strong track record in resource planning, team development, SLA/KPI governance, and
service delivery optimization
● Experienced in working within ITIL, Agile/Scrum, and Managed Services environments;
holds PSM I, PSPO I certifications
● Proven ability to manage operational teams, coordinate with project managers, and
forecast resourcing needs across complex IT projects
● Technical expertise in infrastructure (AD, Intune, LAN/WAN, Microsoft 365), endpoint
management, and user support services
● Skilled communicator and problem solver, effective in building team trust, resolving
conflicts, and improving operational efficiency
Technical Skills
● S ervices and solutions: MS AD, Azure AD, Intune, Group Policies, Firewall, PrintServers,
Polycom (Poly) Video Conference infrastructure
● OS: MacOS/IOS family, Windows/Windows Server OS family, Ms Office365
● Networking: LAN/WAN, VPN, TCP/IP, DHCP, DNS, Routers/Switches, Wireless AP
configuration
Experience History
osition: IT Support Manager (Team Leader)
P
02.2020 – 31.12.2024
Infopulse
Responsibilities:
● Leading a geographically distributed team of IT professionals, overseeing day-to-day
operations to ensure timely support and resolution of IT incidents and service requests
● Technical support for offices located in various countries
● Continuous optimization of both internal department processes and related operational
activities within the company as a whole
● Defining, monitoring, and ensuring compliance with SLA and KPI targets to maintain
service quality and performance standards
● Collaborate with other departments to understand business needs and align IT support
strategies with company objectives
P
● artnership with subcontractors to deliver services to the company
● Reduce potential risks associated with periods of rapid change
● Cultivating a positive team environment and promoting ongoing development of team
members
Position: IT Professional
10.2016 – 12.2019
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
Responsibilities:
● Configuration and maintaining Servers, workstations and laptops
● Support Network equipment
● Assisting in IT-related procurement
● Responding to staff requests for assistance
osition:System Administrator->Senior System Administrator->TeamLead User
P
Support Group
01.2007 – 09.2016
PrJSC “MTS Ukraine” (Vodafone UA)
● Leading a team of IT professionals, overseeing day-to-day operations to
ensure timely support and resolution of IT incidents and service requests
● Quality control of services and deliverables provided by the team
● Responding to staff requests for assistance
● Fostering a healthy team atmosphere and encouraging the continuous
development of team members
Language skills
E nglish: 2
B
Polish: B1
Ukrainian: native
Education 2008
T aras Shevchenko National University of Kyiv,
Faculty of Mechanics and Mathematics
Specialty: Theoretical and Applied Mechanics
Trainings
● Certificate “Professional Scrum Owner” (PSPO I) scrum.org
● Certificate “Professional Scrum Master” (PSM I) scrum.org
● ertificate "Apple Certified Support Professional 10.6"
C
● Microsoft 365 Endpoint Administrator (Intune)
● Time Management course
● 2275c: Maintaining a Microsoft Windows Server Environment
● 2277c: Implementing, Planning Managing, and Maintaining a Microsoft Windows Server
Network infrastructure: Network Services
● 10215A: Implementing and Managing Microsoft Server Virtualization
ITIL v3: Fundamentals of ITIL v3 - principles of the IT business unit
●
Phone: [
E-mail: [
LinkedIn: [
Objective:
S eeking a leadership position in IT operations or support where I can apply my
experience in team management, service delivery, and process improvement to
enhance efficiency and align IT capabilities with organizational goals.
Summary
● 18+ years of experience in IT support and infrastructure, including 8+ years in
anagerial roles leading international and cross-functional teams
m
● Strong track record in resource planning, team development, SLA/KPI governance, and
service delivery optimization
● Experienced in working within ITIL, Agile/Scrum, and Managed Services environments;
holds PSM I, PSPO I certifications
● Proven ability to manage operational teams, coordinate with project managers, and
forecast resourcing needs across complex IT projects
● Technical expertise in infrastructure (AD, Intune, LAN/WAN, Microsoft 365), endpoint
management, and user support services
● Skilled communicator and problem solver, effective in building team trust, resolving
conflicts, and improving operational efficiency
Technical Skills
● S ervices and solutions: MS AD, Azure AD, Intune, Group Policies, Firewall, PrintServers,
Polycom (Poly) Video Conference infrastructure
● OS: MacOS/IOS family, Windows/Windows Server OS family, Ms Office365
● Networking: LAN/WAN, VPN, TCP/IP, DHCP, DNS, Routers/Switches, Wireless AP
configuration
Experience History
osition: IT Support Manager (Team Leader)
P
02.2020 – 31.12.2024
Infopulse
Responsibilities:
● Leading a geographically distributed team of IT professionals, overseeing day-to-day
operations to ensure timely support and resolution of IT incidents and service requests
● Technical support for offices located in various countries
● Continuous optimization of both internal department processes and related operational
activities within the company as a whole
● Defining, monitoring, and ensuring compliance with SLA and KPI targets to maintain
service quality and performance standards
● Collaborate with other departments to understand business needs and align IT support
strategies with company objectives
P
● artnership with subcontractors to deliver services to the company
● Reduce potential risks associated with periods of rapid change
● Cultivating a positive team environment and promoting ongoing development of team
members
Position: IT Professional
10.2016 – 12.2019
Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH
Responsibilities:
● Configuration and maintaining Servers, workstations and laptops
● Support Network equipment
● Assisting in IT-related procurement
● Responding to staff requests for assistance
osition:System Administrator->Senior System Administrator->TeamLead User
P
Support Group
01.2007 – 09.2016
PrJSC “MTS Ukraine” (Vodafone UA)
● Leading a team of IT professionals, overseeing day-to-day operations to
ensure timely support and resolution of IT incidents and service requests
● Quality control of services and deliverables provided by the team
● Responding to staff requests for assistance
● Fostering a healthy team atmosphere and encouraging the continuous
development of team members
Language skills
E nglish: 2
B
Polish: B1
Ukrainian: native
Education 2008
T aras Shevchenko National University of Kyiv,
Faculty of Mechanics and Mathematics
Specialty: Theoretical and Applied Mechanics
Trainings
● Certificate “Professional Scrum Owner” (PSPO I) scrum.org
● Certificate “Professional Scrum Master” (PSM I) scrum.org
● ertificate "Apple Certified Support Professional 10.6"
C
● Microsoft 365 Endpoint Administrator (Intune)
● Time Management course
● 2275c: Maintaining a Microsoft Windows Server Environment
● 2277c: Implementing, Planning Managing, and Maintaining a Microsoft Windows Server
Network infrastructure: Network Services
● 10215A: Implementing and Managing Microsoft Server Virtualization
ITIL v3: Fundamentals of ITIL v3 - principles of the IT business unit
●
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Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/12171382/