Катерина

Kateryna Rybak
Receptionist
An enthusiastic and self-motivated individual with proven experience in
customer service and hospitality. Adept at managing front desk operations,
ensuring guest satisfaction, and resolving complaints efficiently. Skilled in
[відкрити контакти](див. вище в блоці «контактна інформація»)
multitasking, problem-solving, and maintaining a professional demeanor
[відкрити контакти](див. вище в блоці «контактна інформація») under pressure. Proficient in Opera and Optima PMS systems.
Athens (Greece)

Work history
Skills
Reception June 2025
Customer service Current
SafeStay Athens , Athens
Multitasking and prioritizing
• Greet visitors and clients with a warm and professional demeanor.
Dependability
• Answer phone calls and route them to the appropriate personnel.
Problem-solving • Manage appointment schedules and maintain calendars.
Ability to work under pressure • Handle incoming and outgoing mail and packages.
• Maintain a clean and organized reception area.
Attention to detail
• Assist with administrative tasks such as data entry and filing.
Adaptability
• Provide information to visitors and answer inquiries.
Professional phone etiquette • Monitor office supplies and order replacements as needed.
• Coordinate with maintenance staff for office upkeep.
• Support other departments with clerical tasks as required.
Languages
Ukrainian Front desk agent February 2025

English June 2025
Prima Hotels group (Boss, Breeze, Delphi), Athens
Russian • Greet and welcome guests upon their arrival and assign rooms
• Perform all check-in and check-out tasks
• Register guests collecting necessary
IT
• Answer, screen and forward incoming phone calls
Microsoft Office • Provide information about the hotel, available rooms, rates and amenity
OPERA • Respond to clients' complaints in a timely and professional manner
• Liaise with the housekeeping staff to ensure all rooms are clean, tidy and
OPTIMA
fully furnished to accommodate guests'needs
Clouds • Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Receive, sort, and distribute daily mail/deliveries
• Ensure reception area is tidy and presentable, with all necessary stationery
and material
• Maintain back-office security by following safety procedures and controlling
access via the reception desk (monitorlogbook, issue visitor badges)
• Control the front office supplies and keep inventory of stock

Front desk agent March 2024
November 2024
Ikos Dassia, Kerkyra

• Greet and welcome guests upon their arrival and assign rooms
• Perform all check-in and check-out tasks
• Register guests collecting necessary
• Answer, screen and forward incoming phone calls

• Provide information about the hotel, available rooms, rates and amenity
• Respond to clients' complaints in a timely and professional manner
• Liaise with the housekeeping staff to ensure all rooms are clean, tidy and
fully furnished to accommodate guests'needs
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments
• Receive, sort, and distribute daily mail/deliveries
• Ensure reception area is tidy and presentable, with all necessary stationery
and material
• Maintain back-office security by following safety procedures and controlling
access via the reception desk (monitorlogbook, issue visitor badges)
• Control the front office supplies and keep inventory of stock

Waitress April 2023
August 2023
Lezante Cape, Zakhintos

• Always strive towards best customer satisfaction
• Greet customers and present menus
• Make suggestions based on their preferences
• Take and serve food/drinks order
• Up-sell when appropriate
• Arrange table settings
• Keep tables clean and tidy at all times
• Check products for quality
• Deliver checks and collect payments
• Cooperate and communicate with all serving and kitchen staff

Waitress May 2022
October 2022
Ikos Dassia, Kerkyra

• Welcoming and seating guests
• Taking guest orders
• Communicating them effectively to the kitchen and in addition
• Memorizing the menu and offering recommendations to upsell appetizers,
desserts, or drinks.

Education

Philology,ukrainian language and literature September 2012

(edition of education publications) July 2016

Nizhyn Mykola Gogol State University, Nizhyn