Вікторія

Victoriia Anastasiieva

Address: Zaporizhzhia, Ukraine
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація») Marital Status: Not married

Education

Junior Specialist
Zaporizhzhia Hydropower College of Zaporizhzhia State Engineering Academy Specialization: Marketing Activities
Bachelor's Degree
Zaporizhzhia State Engineering Academy Specialization: Finance and Credit

Languages English: B2 – C1 German: A2 – B1

Summary of Qualifications:

• Experience in civil aviation and holding a management position;
• Personnel management;
• Customer service;
• Accounting and reporting;
• Drafting business letters and administrative documents;
• Working under stress;
• Marketing promotion;
• Market and competitor analysis;
• Responsibility and organizational skills;
• Proficient in computer programs (MS Office, SAP ERP).
Work Experience
05.2025 – present days
Got Your Back Support agency
customer support agent for BOOM! Beauty, USA
Responsibilities:
• Provided professional customer support via email and live channels;
• Handled customer inquiries regarding orders, shipping, returns, and product information;
• Processed order issues, cancellations, and return requests in line with company policies;
• Communicated with warehouse and logistics teams regarding shipments and tracking;
• Resolved customer complaints in a timely and solution-oriented manner;
• Documented and followed up on customer cases in the support system.

06.2022 – 06.2023
Turkish Airlines Inc. Representative Office in Bilbao, Spain
Sales and Passenger Service Agent

Responsibilities:
• Handling customer and passenger services at the airport and in the office, ensuring high-quality service;
• Managing accounting and internal reporting, ensuring the accuracy and timeliness of financial operations;
• Decision-making and working under stress, quickly responding to unforeseen situations;
• Supervising staff, planning and coordinating tasks to ensure smooth operations.

10.2016 – 06.2022
Turkish Airlines Inc. Representative Office in Zaporizhzhia, Ukraine Sales and Passenger Service Agent

Responsibilities:
• Customer and passenger service at the airport and office, ensuring high-quality service;
• Managing accounting and internal reporting, ensuring accuracy and timeliness of financial operations;
• Decision-making and working under stress, responding quickly to unforeseen situations;
• Supervising staff, planning, and coordinating tasks to ensure smooth operations;
• Responding to emails and addressing customer inquiries promptly;
• Marketing promotion of the company, developing and implementing marketing strategies;
• Monitoring the market and competitors, analyzing data to identify competitive advantages;
• Ensuring interaction between the company and all airport departments (accounting, finance, dispatch, customs, and border control).