Jane

CHIDIMMA JANE OGAZI
@ chidijane569@ gmail.com
O [відкрити контакти](див. вище в блоці «контактна інформація»)
, Abuja, Nigeria
Objective
Proven ability to provide excellent customer service and project management skill, Posses strong
problem-solving and trouble shooting skills and the ability to multitask in a fast-paced environment.
Aiming to leverage my abilities to successfully fill customer service role on your team. I am
experienced in the use of Superchat, various systems like, Any desk, Kommo, Slack and
BlindMetrix. I have a knowledge of QuickBooks online, I am a versatile individual, fast learner and I
am always ready to learn new things.

Skills
Effective Communication and Interpersonal Skills
Time Management
Office Administration and Management Skills
Attention to Details
Detail-oriented
Ability to work Independently
Team Player
Critical Thinking & Problem-solving Skills
Customer Service
Proficient in handling professional phone calls
Excellent task management and prioritization skills to ensure efficient completion of tasks
Strong willingness and ability to learn quickly, adapting to new processes, technologies, and
responsibilities

Experience
Wuse District Hospital, Abuja, Nigeria
August 2024 - July 2025 Scientific
Officer
Delivered health education and counseling to patients and families.
Maintained accurate records and ensured compliance with health data management
standards.
Coordinated health sensitization programs to improve patient care.
Answered questions and recommended solutions to address escalated customer complaints.
Universal SkyVIP Services
October 2023 - June 2024
REMOTE CUSTOMER SUPPORT MANAGER
Received and processed order via email, calls and chats
Browsed airport location and explained to clients the policies of each airport requested.
Created payment links for clients willing to book a VIP service.
Answered complaints and handled cancellations and flight changes with regards to company
policy.
Karahari homes, Lagos, Nigeria
March 2023 - October 2023
Remote Customer Support Representative
Responded to customer inquiries via phone, email, and chat, resolving issues promptly and
professionally
Collaborate with internal teams to resolve customer issues and enhance customer
experience
Utilize strong problem-solving skills to address complex customer complaints.
Developed strong customer relationships and loyalty through effective communication.
Orthodontic Experts, Chicago, IL
July 2021 - January 2022
CUSTOMER SERVICE REPRESENTATIVE
Scheduled, rescheduled, cancelled patient appointments using the company's CRM system.
Efficiently managed a wide range of information about different patients and clinic's policy
regarding each case.
Handled the inbound and outbound phone lines.
High command of English language skills.

Addressed customers courteously using suitable methods and problem-solving skills.
Delivered personalized customer service relating to questions and promptly resolved basic
problems on customer accounts.
Maintained logs and documentation to detail key information regarding incoming and
outgoing calls.
Provided account information to customers and explained bill service policies and customer
rights.
Investigated and researched issues to determine root causes and appropriate resolution
methods.
Maintained knowledge of company products to provide helpful suggestions and
recommendations to customers.
Updated and maintained database with accurate customer information and timely data entry.
Volunteer Experience
Nigerian Red Cross Society (2023 – Present)
Provided care and support during emergencies, ensuring community well-being.
Led health campaigns, raising awareness about preventive healthcare practices.

Education
Chukwuemeka Odumegwu Ojukwu University, Anambra, Nigeria
2016–2021
B.Sc. Human Anatomy
Lumen Christi Girls Secondary School, Owerri,
2006 -2012
WAEC

Certifications
Human Resources Management
Project Management
Customer Service Management
Health, Safety, and Environment (HSE Level 1, 2 & 3)
Executive Diploma in International Healthcare Administration
International Executive Diploma in Disaster Management
Digital Facilitator and Online Education Instructor

Languages
English (Native)

Reference