Jane

CHIDIMMA JANE OGAZI

@ [відкрити контакти](див. вище в блоці «контактна інформація»)

O [відкрити контакти](див. вище в блоці «контактна інформація»)

, Abuja, Nigeria

 Objective

Proven ability to provide excellent customer service and project management skill, Posses strong

problem-solving and trouble shooting skills and the ability to multitask in a fast-paced environment.

Aiming to leverage my abilities to successfully fill customer service role on your team. I am

experienced in the use of Slack, various systems like HubSpot, Any desk, Kommo and Zoho, Slack

and Jobber. I am a versatile individual and I am always ready to learn new things and hold various

project management certificates.

 Skills

Effective Communication and Interpersonal Skills

Time Management

Office Administration and Management Skills

Attention to Details

Detail-oriented

Ability to work Independently

Team Player

Critical Thinking & Problem-solving Skills

Customer Service

Proficient in handling professional phone calls

Excellent task management and prioritization skills to ensure efficient completion of tasks

Strong willingness and ability to learn quickly, adapting to new processes, technologies, and

responsibilities

 Experience

Wuse District Hospital, Abuja, Nigeria

August 2024 - December 2024

Scientific Officer

Delivered health education and counseling to patients and families.

Maintained accurate records and ensured compliance with health data management

standards.

Coordinated health sensitization programs to improve patient care.

Answered questions and recommended solutions to address escalated customer complaints.
 Universal SkyVIP Services

October 2023 - June 2024

REMOTE CUSTOMER SUPPORT MANAGER

Received and processed order via email, calls and chats

Browsed airport location and explained to clients the policies of each airport requested.

Created payment links for clients willing to book a VIP service.

Answered complaints and handled cancellations and flight changes with regards to company

policy.

Karahari homes, Lagos, Nigeria

March 2023 - October 2023

Remote Customer Support Representative

Responded to customer inquiries via phone, email, and chat, resolving issues promptly and

professionally

Collaborate with internal teams to resolve customer issues and enhance customer

experience

Utilize strong problem-solving skills to address complex customer complaints.

Developed strong customer relationships and loyalty through effective communication.

Orthodontic Experts, Chicago, IL

July 2021 - January 2022

CUSTOMER SERVICE REPRESENTATIVE

Scheduled, rescheduled, cancelled patient appointments using the company's CRM system.

Efficiently managed a wide range of information about different patients and clinic's policy

regarding each case.

Handled the inbound and outbound phone lines.

High command of English to be able to sound like a native American or Canadian.

Addressed customers courteously using suitable methods and problem-solving skills.

Delivered personalized customer service relating to questions and promptly resolved basic

problems on customer accounts.

Maintained logs and documentation to detail key information regarding incoming and

outgoing calls.

Provided account information to customers and explained bill service policies and customer

rights.

Investigated and researched issues to determine root causes and appropriate resolution

methods.

Maintained knowledge of company products to provide helpful suggestions and

recommendations to customers.

Updated and maintained database with accurate customer information and timely data entry.

 Volunteer Experience
 Nigerian Red Cross Society (2023 – Present)

Provided care and support during emergencies, ensuring community well-being.

Led health campaigns, raising awareness about preventive healthcare practices.

 Education

Chukwuemeka Odumegwu Ojukwu University, Anambra, Nigeria

2016–2021

B.Sc. Human Anatomy

Lumen Christi Girls Secondary School, Owerri,

2006 -2012

WAEC

 Certifications

Human Resources Management

Project Management

Customer Service Management

Health, Safety, and Environment (HSE Level 1, 2 & 3)

Executive Diploma in International Healthcare Administration

International Executive Diploma in Disaster Management

Digital Facilitator and Online Education Instructor

 Languages

English (Native)

 Reference

Available Upon Request -