Контактна інформація

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/1229435/?puid=650879

Досвід роботи

CCO (Head of Sales, Support and Customer Success)

з 06.2017 по 04.2025 (7 років 11 місяців)
SpySERP, Дистанційно (IT)

B2B SaaS, SEO Rank Tracker Tool for SEO specialists and agencies
Startup team of 8 people.

Responsible for Sales, Support, Customer Success, and Financial management.

Sales Strategy & Execution:
Developed and implemented sales strategies, managed lead generation, and negotiated contracts to achieve revenue targets.

Customer Relationship Management:
Maintained strong client relationships, handled key accounts, and identified upsell opportunities.

Customer Support Oversight:
Led the support team, managed escalations, and ensured timely issue resolution, improving customer satisfaction.

Onboarding & Retention:
Guided new customers through onboarding, created success plans, and developed strategies to increase customer retention.

Financial Management:
Managed budgets, tracked revenue, prepared financial reports, and ensured compliance with economic policies.

External contractors management.

Results:
Trial → paid conversion rate +35%
Paid users from 160 → 26k+
ARPU $8 →$64

Commercial director

з 12.2011 по 05.2017 (5 років 6 місяців)
Digisky, Киев (Marketing, advertising, and PR)

Created Digital Signage needs through public performances, training, and webinars.

Attracted vendors like Samsung and Panasonic to the lead generation process.
Signed contracts with key customers including UKRSIBBANK, Puma, Bomond, Colin’s, Synevo, etc.
Implemented Project Management, and Customer Relationship Management.
Increased profits during the crisis (2013-2014)
through additional sales, content creation, and technical support.
Built sales department from scratch to $1.5M.

Освіта

V. N. Karazin Kharkiv National University

School of Mechanics and Mathematics, Kharkov
Вища, з 1998 по 2003 (5 років)

Diploma: Master degree in mathematics.

Додаткова освіта та сертифікати

MPA Academy on Lifelong Learning, «Time managment»

2006, 3 days

Business-Harmony, "Distribution in practice"

2005, 3 days

Interregional Center "Premier Pro", «Sales Manager»

2003, 2 weeks

Знання і навички

• Sales department management
• Development of sales strategy
• Revenue Growth
• Sales Analytics
• Conducting negotiations
• Jobs To Be Done
• Theory of Constraints
• Team Training
• Ведення переговорів
• Управління персоналом
• Стратегічне планування
• Управлінські навички

Знання мов

Англійська — вище середнього

Додаткова інформація

I am based in Asia and consider exclusively remote collaboration.

In my work, I use the RELESTING (REvenue + saLES + markeTING) concept
Marketing and Sales is a single system that directly impacts Revenue. I build and scale departments based on transparent metrics and data.

I use Jobs To Be Done to analyze customer needs and Theory of Constraints to build and optimize systems.

I founded and organized a club focused on the systematic development of negotiation skills.