Chimeremeze

CHIMEREMEZE MARIAN
BARTH-OBI

DETAILS PROFILE

ADDRESS Results-driven Business Development Manager with a proven track record of
Warsaw identifying growth opportunities, building strategic partnerships, and driving
Poland
revenue. Skilled in market analysis, client relationship management, and contract
PHONE negotiation, I excel at developing and implementing strategies that align with
[відкрити контакти](див. вище в блоці «контактна інформація») organizational goals. With expertise in building long-term client trust and
expanding market reach, I am committed to delivering measurable results. Known
EMAIL
for my ability to collaborate effectively with cross-functional teams and adapt to
[відкрити контакти](див. вище в блоці «контактна інформація»)
dynamic business environments, I bring a proactive approach to achieving business
objectives and fostering sustainable growth.
LINKS

EMPLOYMENT HISTORY
LinkedIn

Business Development Manager , BespokeSphere Delaware
SKILLS Sep 2024 — Present

• Conduct market research to identify new business opportunities.
Project Management
• Develop strategic plans to achieve company growth objectives.

business development • Build and maintain relationships with clients and partners.

• Prepare and present tailored proposals to potential clients.
digital strategy
• Negotiate and close profitable business deals.

• Set and monitor targets and KPIs for business development activities.
team management
• Collaborate with teams to ensure successful project execution.

service operations • Prepare budgets and assess financial viability of new ventures.

• Represent the company at industry events and conferences.
network security
• Stay updated on industry trends and incorporate best practices.

incident response
Infrastructure Sr Tech Analyst, Citi Bank Europe Warsaw

cybersecurity Jun 2024 — Dec 2024

• Lead the resolution of high-priority incidents, ensuring swift restoration of
sales management services and minimizing impact on business operations.

• Act as the central point of contact during major incidents, coordinating
conversion and retention with cross-functional teams, stakeholders, and senior management to ensure
effective communication and timely updates.

Analytical Thinking Skills • Conducted thorough post-incident reviews to identify root causes, document
findings, and implement corrective actions to prevent future occurrences.

Creative Problem Solving • Utilize monitoring tools and techniques to proactively identify potential issues,
mitigating risks before they escalate into major incidents.

• Prepare detailed incident reports and presentations for various audiences,
including executive summaries for senior leadership and technical analysis for
operational teams.
LANGUAGES • Lead crisis response efforts during critical situations, ensuring a calm and
structured approach to incident resolution.
English
• Ensure all incident management activities comply with regulatory
requirements and organizational policies.
Ukrainian

Regional Service Manager, Citi Bank Europe Warsaw
Dec 2022 — Jun 2024

• Managing overall client experience across the Citi network for our clients

• Analyzes clients activities and engages client/bank partners to proactively
identify and implement opportunities to enhance the overall Client
Experience

• Leads regular calls and periodic service reviews, ensuring execution of action
plans to address service issues

• Monitors adherence to SLAs

• Responsible for timely coordination of servicing needs and escalation
management of relationship impacting issues and any change
communication

• Strengthen the client relationship and ensure the delivery of market
differentiating service by acting as the client's advocate, anticipating client
needs, and developing client confidence in Citi's products and processes.

Customer Retention Manager, Binary Online Kiev
Jan 2017 — Feb 2022

• Maintained a customer database, improving retention rates.

• Addressed customer challenges, ensuring satisfaction and retention.

• Boosted revenue through up-selling, cross-selling, and phone services.

• Delivered exceptional customer service, leading to high retention.

• Monitored market trends to enhance customer satisfaction.

• Managed accounts, consistently meeting customer needs.

EDUCATION

IT in Business, WSB Merito University Toruń
Oct 2024 — Present

University of Applied Sciences , Student Exchange Worms
Program
Feb 2020 — Aug 2020

Business Administration and Mnagement, Ukrainian Kiev
American Concordia University
Sep 2018 — Jun 2022
COURSES

ITIL v4 Foundation, PeopleCert
Mar 2024 — Mar 2027

Connect and Protect: Networks and Network
Security, Google
Aug 2023

Play It Safe: Manage Security Risks, Google
Aug 2023

Foundations of Cybersecurity, Google
Jul 2023

Unix for beginners, Udemy
Aug 2024

Smart Tips: Time Management and Productivity,
Udemy
Aug 2024

ServiceNow ITSM Processes, Udemy
Aug 2024

Planning and Implementing a Security Incident
Response, Udemy
Aug 2024

Managing Identity in a Microsoft Enterprise, Udemy
Aug 2024

Introduction to NIST Cybersecurity Framework (NIST
CSF)
Aug 2024

Certified Incident Handling Engineer (CIHE), Udemy
Aug 2024

Team Management Leadership and Team Building
Master Class, Udemy
Sep 2024