Dmitry

DMITRY

YEMELIANOV
SUMMARY
CONTACT

Customer-focused Communication Specialist with 7+ years of
experience supporting international IT teams.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Skilled in improving cross-cultural communication, onboarding
[відкрити контакти](див. вище в блоці «контактна інформація») professionals, and reducing misunderstandings in distributed teams.
Strong background in training, client support, and collaboration with
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HR and product teams.
[відкрити контакти](див. вище в блоці «контактна інформація») Passionate about improving user experience, retention, and team
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performance in global environments.

SKILLS WORKING EXPERIENCE

PROFESSIONAL Language Support & Supervision Specialist – CHI Software
(2024–Present)
Multilingual Team Support
Supported 100+ international developers, reducing miscommunication by ~30%
Stakeholder Communication
Conduct training and language assessments for international employees
Localization & Communication Support Collaborated with HR and team leads to improve internal communication processes
Client Relationship Management Acted as a point of contact for communication-related issues in international teams
Communication & Language Specialist – TeamDev (2021–2024)
Conflict Resolution
Improved cross-team communication in international IT teams (developers, QA,
Remote Team Management managers)
Customer Success
Delivered training focused on real IT scenarios (meetings, standups, documentation)
Supported communication development in agile teams
Onboarding & Training Ensured positive user experience and engagement across distributed teams
Communication & Language Specialist – P2H (2022–2025)
Reduced misunderstandings in English communication
EDUCATION Conducted onboarding sessions for new employees (communication standards,
business English)
M.A. in Translation & Germanic Supported internal customers (employees) in communication and onboarding
processes
Philology Supported users in a SaaS-like environment (internal tools, communication
platforms)
M.Sc. in Banking & Finance Communication & Language Specialist – NIX (2022–2024)
Supervised corporate language programs and coordinated with HR
Helped resolve communication-related issues impacting team performance
Built long-term relationships with clients/students (retention & engagement)
CERTIFICATIONS SEO Content Writer – Academia Research (2016–2022)
Wrote 250+ SEO articles for global clients
TESOL / TEFL
Google Project Management
Tools & Platforms
Foundations
Social Psychology – Wesleyan Jira (basic)
University Slack
Professional Writing – Notion
University of California Irvine Zoom / Google Meet
DAO PM “IT Project CRM systems (basic: HubSpot / Salesforce)
Management Course” LMS platforms