Michael

Michael Fabrikant
Name Michael Fabrikant
Address Avenue Pobedi 89 | 61174 Kharkiv
Telephone[відкрити контакти](див. вище в блоці «контактна інформація»)
E-Mail [відкрити контакти](див. вище в блоці «контактна інформація»)
Nationality Ukrainian
Gender Male
Marital Status Married
Birthday 03.05.1985

Professional Career

October 2013- Today SMISS Company
Support Manager 1st, 2nd and 3rd Level
Projects (OXS.eco/AFP/DHL)
Ticket and support management systems (Jira)
Technical problem descriptions (record / accept), administration of
tasks(test case, problem verification)
Customer contact (telephone/E-mail)

May 2010 – August 2013 Self-Employment in Germany
Broker
Loans
Financing

July 2009
2006 – August 2006
2009 Gelios Company in Germany
Broker
Loans
Financing
Insurance

Education

08.2009-04.2010 Entrepreneurs Seminar

2003 – 2006 Further education college Emscher-Lippe

2001-2012 Middle school qualification

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Knowledge & Skills

Languages German very good in speech and writing
English Intermediate
Ukrainian
Russian

Computer Skills Microsoft Office (Word, Excel)/ OpenOffice
Outlook office
Paint
Open VPN
Foxit Reader
Ticket and support management systems (Jira)
Technical problem descriptions (recording/
takeover), administration tasks (test case, problem verification)
Customer contact and call centre (telephone, mail)
Solr (database/archive)
Monitoring imports and exports files/FileZilla, WinSCP, PuTTY
Apache Jackrabbit Administration
Administration / Monitoring( Web Application/ AMQ/ServiceMix)
Openid-Administrator User administration
(ORG UNITS, STRUCTURE) Administration
XML, TIFF, PDF, JPG file management
Monitoring Graylog/ Sendgrid/Mailgun
Total Commander
Postman
Google Cloud Alerting Monitoring Logs

Driver license Class B

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