Марина

Maryna Mazur
Student

Education

 [відкрити контакти](див. вище в блоці «контактна інформація») Entrepreneurship. trade and exchange activities
om Since August 2024 National Agrarian University Vinnytsia
 Wilhelmshöher Allee 38-
42,34119,Kassel,Germany
Advanced German Courses
 20 years old
Since September 2022 schlachthof kulturzentrum Kassel, HE, Germany
 Ukrainian
 Open to remote work
 [відкрити контакти](див. вище в блоці «контактна інформація»)
Work experience

AI Trainer
Skills From February 2024 to August 2024 Outlier Remote

Quick learner Customer Service Representative

Ability to work effectively in From February 2023 to September 2023 SiRi Pro Kiev
a team environment Multichannel Support: Proficient in managing customer interactions
across various platforms, including phone, email, chat, and social media.
Strong communication and
Data Entry: Accurate and efficient input of customer information and case
interpersonal skills
details into databases.
Excellent customer service
abilities
Skills

Communication Skills
Languages
Verbal Communication: Clear and articulate speaking abilities to effectively
German convey information and resolve customer issues.
Written Communication: Proficient in composing clear and concise emails, chat
messages, and social media responses.
› Goethe-Zertifikat B2
Active Listening: Attentively listening to customers to understand their needs
Russian and concerns fully.

Interpersonal Skills
Ukrainian Empathy: Understanding and sharing the feelings of customers to provide
compassionate service.
Patience: Remaining calm and patient, especially when dealing with difficult or
English frustrated customers.
Conflict Resolution: Effectively handling and resolving conflicts to ensure
customer satisfaction.

Interests
Computer skills
Reading
Microsoft Office
Piano
Microsoft Outlook
GYM