Олена

Olena Zabuhina
📍 Kamianets-Podilskyi | 🖥️ Remotely
📧 [відкрити контакти](див. вище в блоці «контактна інформація») | 💬 Telegram: @alona_zabuhina

💼 Professional Summary
Empathetic and detail-oriented professional with 7+ years of experience in translation, customer communication, and administrative support. Proven ability to handle sensitive information, manage documentation, and assist clients with care and clarity. Strong communication skills, high computer literacy, and a client-first mindset make me a great fit for remote customer support roles. Quick to learn, calm under pressure, and committed to delivering helpful and accurate service.

🧑‍💻 Work Experience
Medical Nurse
Kamianets-Podilskyi District Hospital | 02.2022 – Present
• Managed patient records and maintained accurate documentation.
• Supported doctors and provided compassionate care to patients.
• Communicated effectively with patients and families in stressful situations.
• Used medical systems and forms with strong attention to detail.
English Translator
Translion / Kamianets-Podilskyi Ivan Ohiienko National University | 09.2017 – 08.2024
• Translated scientific and legal texts with precision and consistency.
• Collaborated with researchers and professionals to clarify requests.
• Delivered high-quality written communication under tight deadlines.
Hotel Administrator
Hotel “Taras Bulba” | 07.2016 – 04.2017
• Handled front desk operations, guest check-ins, and problem resolution.
• Provided excellent customer service and responded quickly to guest inquiries.
• Managed booking systems and worked with internal teams to meet client needs.

🎓 Education
National Aviation University
Bachelor’s Degree in Philology and Translation | 2011 – 2016
Kamianets-Podilskyi Medical Professional College
Junior Specialist in Nursing & Obstetrics | 2019 – 2022

🛠️ Skills
• ✅ Client Communication & Customer Support
• ✅ Written & Verbal English (B2)
• ✅ Medical & Administrative Documentation
• ✅ Multitasking & Time Management
• ✅ Conflict Resolution & Empathy
• ✅ Translation & Editing (EN-UA, legal & medical texts)
• ✅ Tools: MS Office, Google Workspace, Translation Software
• ✅ Fast Typing & Attention to Detail

🌐 Languages
• Ukrainian – Native
• English – Upper-Intermediate (B2)
• Russian – Advanced