Дмитро

DMYTRO VOVK
LEAD TRAINER IN LEARNING AND DEVELOPMENT

ABOUT ME
I am a 22-year-old cybersecurity specialist with a bachelor's and master's degree. While
exploring different fields, I deepened my English skills and gained diverse experience.
My career began in technical support, where I discovered my passion for teaching and
guiding others. With dedication and a drive to grow, I advanced to Head Trainer in Learning &
Adaptation.
CONTACT I enjoy creating training programs, helping others develop, and seeing their progress. This
role has strengthened my multitasking, communication, and stress management skills. I am
committed to continuous improvement, using modern learning methods to inspire growth
[відкрити контакти](див. вище в блоці «контактна інформація») and unlock new opportunities.

[відкрити контакти](див. вище в блоці «контактна інформація») WORK EXPERIENCE
Lviv city IT Company Zone 3000
2022-2023
Customer Support Specialist
Simply Contact 2023- PRESENT
Customer Support Specialist
Mentor
SKILLS Trainer
Lead Trainer

Project Management Conducting training sessions for new and existing employees, including onboarding
programs and refresher courses.
Public Relations Organizing and managing the hiring process.
Updating the knowledge base and training materials according to modern standards and
Teamwork requirements.
Developing skill improvement programs to enhance team efficiency.
Time Management Implementing modern learning methodologies and LMS systems to optimize training
effectiveness.
Leadership
Communicating with employees at different levels to ensure quality feedback and efficient
Effective Communication learning.
Analyzing training program results and implementing improvements.
Critical Thinking
Digital Marketing
CERTIFICATES AND COURSES
Experienced user: -Green Forest
Certificate of completion for courses in Green Forest
-Excel Year of completion: 2021 (B1)
Year of completion: 2023(B2)
-PowerPoint -12 Project
Certificate of completion for courses in 12 Project
-LMS (Learning Management
Year of completion: 2024 B2+
System) -IT Company Zone 3000
English crash course
-Cisco Networking Academy
Certificate of completion for "Networking Essentials" course
Certificate of completion for "Network Security" course
Certificate of completion for "Cybersecurity Essentials" course
LANGUAGES Year of completion: 2021
-Coursera
Certificate of completion for "Network Security & Database Vulnerabilities" course
Year of completion: 2022
English (Upper-Intermediate
B2)
Ukraine (Fluent)
EDUCATION
Lviv Polytechnic National University
2019 - 2023
Bachelor of Cyber Security
Master's degree in Cybersecurity 2023 - 2025