Олена

CURRICULUM VITAE

First name: ​ ​ Olena
Last name: ​ ​ Karmelshchyk
Date of Birth: ​ 18/08/1994
Passport holder: ​ Ukrainian
Residence: ​ ​ Ukraine

CONTACT INFORMATION
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
E-mail: [відкрити контакти](див. вище в блоці «контактна інформація»)

Education: ​ ​
Institution (Date from – Date to) Degree(s) or Diploma(s) obtained:
Kyiv National Linguistic University, Bachelor of Arts (English Philology), expert in the
Ukraine, 2011 – 2015 English language
Kyiv National Linguistic University, Master of Arts (English, Spanish, World Literature)
Ukraine, 2015 – 2017

Language skills: Indicate competence on a scale of 1 to 5 (1 – excellent; 5 – basic)
Language Reading Speaking Writing
Ukrainian 1 1 1
Russian 1 1 1
English 1 1 1
Spanish 4 4 5

Computer skills: Advanced Level (Microsoft Office, proficient Internet user)
Tools: Zendesk, various billing systems (Zuora, Rebilly), multiple CRM systems, LiveChat, Helpdesk,
Outlook, Jira, Egnyte, Microsoft Teams tools, Trello, etc.

Key qualifications:
Olena possesses in-depth knowledge of the educational system structure and is proficient in teaching
methodology. In addition to a background in education and IT, experienced in working on projects linked to
the Cybersecurity Sector and Tuberculosis (TB) Control. Furthermore, worked with projects related to
gender-based violence (GBV) and conflict-related sexual violence (CRSV) prevention, including direct work
with survivors. Experience extends to Women's Empowerment, Reintegration programs, Local
Governance, Public Sector development, and initiatives aimed at strengthening and stimulating NGO growth
projects.

Worked in IT for four years, gaining strong skills in management, data analysis, presentation, training, and
communication. Led 2 international teams for 2 different IT products. Was responsible for both teams’
results and devising new KPIs based on seasonal variations, and regularly presented team results to clients.
Conducted training for newcomers, has great skills in teaching, mentoring, and supporting their ideas.

At the University, had a translation course, where learned about 16 types of translation. During evaluations,
use this knowledge for translating texts, evaluation questionnaires, etc, but also experienced in interpreting
live conversations.
In 2023, changed career focus from business to Civil Society-related projects. Since then honed a strong
expertise in logistics management, a critical component in ensuring smooth operations and successful
project execution. Having managed logistics during numerous evaluations and projects has garnered
commendable feedback from both peers and superiors alike. This recognition underscores an ability to
efficiently coordinate and optimize logistical processes to meet project objectives and deadlines.

Highly skilled assistant with extensive experience in data collection as part of the project evaluation
process, has a strong analytical mindset, proficient in creating and utilizing tools for online data collection,
starting with creating evaluation surveys to compile comprehensive reports and presenting the data. Has
strong planning skills and proven ability to execute plans with precision and adaptability. A strategic thinker
and a proactive problem-solver.

Possesses exceptional communication skills and has experience in cultivating effective relationships with
stakeholders at different levels. With a keen eye for detail and a commitment to delivering high-quality
results, can easily find a citation or necessary interview, which could be a key part of some evaluation
findings. ​
 Professional experience:
Date Location Company Position Description
from-to
11/2025 - Ukraine Charitable Project CF “Goodwill” was one of the IPs for the FSLC, MPCA and WASH interventions financially
01/2026 Organisation " Assistant supported by the Ukrainian Humanitarian Fund (UHF). I’ve joined them at the end of the project.
Charity Fund " Key Responsibilities: to check beneficiaries' applications and validate if they provided all required
GOODWILL " documents; log the data to the beneficiaries' database; collaborate with the contact manager and
field managers; systematize beneficiaries applications by number and hromada; other tasks given by
the project manager.
07/2025 - Ukraine Freelance short-term Evaluation Network of gender think tanks project: capacity development for advanced policy design, impact
08/2025 contract. Expert assessment, strategic advocacy, and specialised policy communications. The project's main aim was
(10 days) Contact: Assistant to promote better focus towards gender equality in EU integration and the recovery of Ukraine.
Lyubov Palyvoda Responsibilities: to transcribe audio recordings for KIIs; draft meeting notes based on the audio
[відкрити контакти](див. вище в блоці «контактна інформація») recordings; proofread notes in Ukrainian and English.

05/2025 - Ukraine Freelance short-term Translator The Directorate General for Neighbourhood and Enlargement Negotiations (DG NEAR) of the
05/2025 contract. The European Commission is evaluating Civil Society Capacities in Ukraine. There were 10 focus
(7 days) Contact: group discussions with grassroots organizations as part of the evaluation.
Ivanna Atamanchuk Responsibilities: to transcribe audio recordings for FGD; draft meeting notes for FGD based on
[відкрити контакти](див. вище в блоці «контактна інформація») the audio recordings; translate notes from Ukrainian into English.

03/2025 - Ukraine National Opinion Research Project: CLDS UNHCR Ukraine Winterization Evaluation
05/2025 Research Center Specialist The Church of Jesus Christ of Latter-day Saints (CLDS, or the Church) tasked NORC to provide
(8 days) (NORC) Assistant monitoring, evaluation, accountability, and learning (MEAL) services for its humanitarian work with
Anna Solovyeva the United Nations High Commissioner for Refugees (UNHCR) in Ukraine. The Church funded
solovyeva-anna@nor UNHCR efforts to provide winterization assistance to families in Ukraine in the form of 1) 6,450
c.org emergency shelter kits (ESKs); 2) 1,000 rapid thermal kits (RSTs); and 3) repairs to 800 homes.
The Church-funded assistance has been distributed in 2024/2025 in the Kharkivska and
Dnipropetrovska oblasts.
Responsibilities: Virtually participating in project meetings; Reading and familiarizing oneself with
the NORC evaluation design report, travel agenda, and data collection instruments; Taking a field
trip in Ukraine together with UNHCR and the Church to take detailed notes for qualitative
Date Location Company Position Description
from-to
data collection (key informant interviews (KIIs) and focus group discussions (FGDs)); Cleaning the
notes and sharing them with the NORC team.
03/2025 - Ukraine PPMI (Lithuania) Local The Directorate General for Neighbourhood and Enlargement Negotiations (DG NEAR) of the
05/2025 Contact: Expert The European Commission is conducting an evaluation of "EU Support to Civil Society in the
(22 days) Giuseppe Riforgiato Eastern Partnership (2019 - 2024)".
giuseppe.riforgiato@ The purpose of this evaluation is to obtain an independent assessment of EU support to civil
ppmi.lt society during the period 2019–2024 in the Eastern Partnership, identify key lessons, share good
practices, and produce recommendations to inform ongoing and future policies and programs.​
Responsibilities for the evaluation included: Participating in team meetings with evaluation team
members; Supporting the Evaluation Expert during the data collection process; Scheduling KII
interviews for the team; Taking notes for selected interviews and focus group discussions with KIIs;
Translate notes from Ukrainian to English as needed; Perform any additional tasks assigned by the
Evaluation Expert or the Team Leader.
01/2025 Ukraine Khulisa Enumerator The evaluation aim is to determine the extent to which support for Ukraine has been effective in
-03/2025 (Ukraine)​ strengthening information resiliency and countering Russian disinformation in the context of
(20 days) Contact: Russia’s war in Ukraine. The findings will provide critical information to assist the Department of
Mirela McDonald State, the Office of Management and Budget (OMB), the U.S. Congress, and others in formulating
mmcdonald@khulisa. the best evidence-based decisions regarding future program planning and design, budget, and policy
com issues.
Responsibilities included: Conducting interviews (in-person or online), following procedures and
protocols in collecting and recording data, verifying data for accuracy and completeness, ensuring
confidentiality and security of data, conducting follow-up interviews as necessary to obtain missing
or incomplete data, and utilizing electronic devices to record data.
10/2024 Ukraine Freelance short-term Enumerator Norwegian Church Aid funded Research Study on Gender Dynamics and Experience of Violence at
-10/2024 contract. Home: Deep Dive into Intimate Partner Violence In Ukraine. The research aims to explore the
(5 days) Contact: association between evolving gender roles and IPV. This proposed study will develop a policy and
Lyubov Palyvoda research report that will analyze the evolving gendered roles and responsibilities of women and
[відкрити контакти](див. вище в блоці «контактна інформація») men, their association with IPV. And the consequences of gender dynamics on the lives, health, and
well-being of women and girls in their home and communities.
Date Location Company Position Description
from-to
Responsibilities: data collection via phone, preparing the transcript, translating the transcript and
arranging the results into a table; transcribing the FGD recordings for 3 meetings, and translating
those from Ukrainian into English.
09/2024 - Ukraine Resonance (USA) Research Resonance conducted a final evaluation for the USAID/Ukraine IDP Local Conflict Resolution and
01/25 Contact: Evaluation Integration (VIA) program implemented by IREX(USA). The program aims - to reduce IDPs'
(45 days) Brianna Isaacs Assistant vulnerability to exploitation, advance conflict resolution at the local level, and foster integration to
Bisaacs@resonancegl prevent further fractures in Ukrainian society, which Russia could use to exacerbate social
obal.com instability.
Responsibilities for the evaluation included: Taking notes for select interviews and focus group
discussions with IDP community stakeholder actions; Participating in meetings with evaluation team
members, and others as needed; Supporting the Evaluation Research Specialist with data collection
tools from the KIIs; Support Evaluation online survey collection; Translate notes from Ukrainian to
English as needed; Saving documents in outlined files/folders; Scheduling KII interviews for the
team.
06/2024 _ Ukraine Management system Analysis, Tetra Tech, Inc., implements the Monitoring, Evaluation and Audit Services for Ukraine Reporting
09/2024 International (MSI) A Research, (MEASURE) project. The list of responsibilities included: provide a review of the Ukrainian-English
Tetra Tech company and translation and proofread the translation; Contribute MEASURE’s technical work throughout the
(USA), Contacts: Reporting assignment where relevant, including, but not limited to, data collection, data consolidation, and
Jonas Christensen Manager analysis; Perform tasks assigned to him/her at the Field Team Leader’s and Senior M&E Specialist’s
JONAS.CHRISTENSE discretion when, where, and how directed to ensure the timely and high-quality completion of
[відкрити контакти](див. вище в блоці «контактна інформація») MEASURE’s activities and deliverables; Support the design and implement primary data collection
at partner assistance sites to ensure that partner interventions are being implemented as designed
and that partner data collection approaches are being implemented in the field at sufficient rigor to
assess results; Help ensure that logistical arrangements (including contacting key informants and
scheduling in-person and remote meetings) for implementing the field monitoring visits/data
collection are in place and being followed, as directed by and in support of the Field Team Leader
and Senior M&E Specialist; Work collaboratively with other team members to resolve logistical and
other issues as they arise during field monitoring visits/data collection or that affect the timely
completion of activities and deliverables; Directly participate in all tasks in implementing the field
monitoring visits/evaluations, including (but not limited to) data collection, note-taking, data
Date Location Company Position Description
from-to
consolidation and primary analysis, and presentation preparation; Prepare detailed English-language
notes of the meetings, in-depth interviews, and group discussions to facilitate analysis; Utilize
available digital technologies to complete the assigned tasks. MEASURE will make available to the
ARRM digital technologies for data collection and data analysis; Translate data collection
instruments, short data summaries, and other documents from English to Ukrainian and from
Ukrainian to English.
02/2024 Ukraine International Local Performance Evaluation of the USAID/Ukraine Cybersecurity for Critical Infrastructure (CCI)
_ 05/2024 Development Group Coordinator Activity in Ukraine. Responsibilities include: orchestrating logistical arrangements for evaluation
(20 days) (IDG), (USA) / Interpreter team missions, including fieldwork and travel logistics, ensuring smooth operations and adherence
Enton Dimni, Team to schedules. Facilitated communication between the evaluation team and key stakeholders,
Leader of Evaluation maintaining transparency and ensuring effective collaboration. Liaised with IDG Home Office to
mission address administrative and operational challenges, proactively seeking solutions to enhance
[відкрити контакти](див. вище в блоці «контактна інформація») efficiency. Spearheaded the planning and execution of data collection and analysis processes,
contributing to the generation of insightful evaluations. Developed and maintained comprehensive
schedules for evaluation field missions, coordinated stakeholder involvement, and provided daily
updates to ensure alignment with project objectives. Provided vital administrative and logistical
support to the team in Ukraine, adhering to procurement practices and requirements set by both
IDG and the Client. Managed the procurement of services, such as transportation, in compliance
with established protocols, and facilitated team lodging arrangements. Played a pivotal role in
organizing workshops with local stakeholders, overseeing logistical aspects such as venue selection,
participant communication, and RSVP management. What’s more helping to organize workshops
with local stakeholders (sending out invitations to participants, gathering RSVPs, finding and
securing a venue, and other logistical issues, etc.) Undertook additional responsibilities as delegated
by the Evaluation Team Leader and IDG Home Office, demonstrating adaptability and a proactive
approach to project requirements.
07/2023 – Ukraine Integra LLC (USA) Local Mid-term evaluation on TB portfolio activity. This evaluation aims to assist USAID/Ukraine in
12/2023 Logistics understanding the extent to which the portfolio of USAID/Ukraine TB activities is on track to
(25 days) Summer Hunter Coordinator contribute to the End TB Strategy and UNHLM targets. The Mission will utilize this evaluation's
Kysor, Senior / Translator findings, conclusions, and recommendations to determine if any adjustments are needed for the TB
Associate portfolio to maximize development outcomes and design any new TB-related activities in the
Date Location Company Position Description
from-to
shunterkysor@integr country. Main responsibilities include: Providing services to support the project’s evaluation
allc.com process in the country and supporting the Team Leader and other team members in coordinating
all data collection efforts and logistics across Ukraine. The major part of my activities was to
schedule Key Informant Interviews (KIIs) send introductory emails to the interviewees and
coordinate the meetings if needed. I was updating the scheduling information daily. Additionally, I’ve
translated questionnaires for KIIs and other files. Sometimes I was taking notes during the
interviews. I was responsible for contributing any documentation of the KII process and the KII list
for the Annexes of the report.
12/2022-0 Ukraine Rotary Club Translator The Rotary Club in Ukraine is an active part of Rotary International, a global humanitarian
2/2023 (Ukraine) organization dedicated to community service. The aim of the project funded by IOM and its
Olha Eismont partners was to strengthen self-reliance and community resilience among war-affected individuals in
Ukraine.
Responsibilities: to translate documents from English into Ukrainian and vice versa, help translate
reports for the donors of the project, etc.
03/2019-0 Ukraine Helpware (Ukraine) Team Helpware is a Ukrainian-based outsource company, that provides support services to product
5/2023 Leader companies. Olena started her career in this company as a Customer Support Representative for
Contacts: HR (Meliorism the US-based company “SquadLocker”. The next project was Headspace, where Olena started
representative. and working as CSR and then was promoted to Subject matter expert and after that became a Team
Maria Suvorova Headspace Leader. As a TL, she was responsible for one more project - Meliorizm (Crypto-based educational
projects) platform).
Main responsibilities inclouded: managing the working process for 2 international teams (up to 22
agents in total), creating work schedules, communicating with the client, holding weekly calls with
the clients, 1on1s with the agents every week, making reports, creating and making scorecards on
weekly and monthly basis, tracking the productivity, making QA for bad reviews; analyzing the
productivity results and designing the new KPIs based on the analysis results; holding retraining or
uptraining sessions due to the team needs, organizing team events, tracking attendance, vacations,
sick leaves, manage the necessary coverage, interviewing new team members, cooperating with
other TLs, etc.
12/2018 – Thailand DeepMix Media Copywriter/ DeepMix Media online service for tourist, which they can use in order to visit the most beautiful
02/2019 (Sweden) Photographe and approved by locals places. I was writing posts in English (Descriptions, Privacy Policy,
Date Location Company Position Description
from-to
r Disclaimer, etc), and making text and visual content for different projects. Basic SEO optimization
settings. (WordPress) I was an independent employee, freely implemented my creative ideas,
generated content, visited new places and wrote a content based on those visits.
06/2018-1 Ukraine SunSoft (Ukraine) Customer Main duties: Clients support for 3 different crypto-based projects, communication via live chats,
1/2018 Support emails, phone calls. The communication was in English mostly, but also in Russian and Ukrainian.
Representati Additional responsibilities: teaching new agents and creating a knowledge base for 2 projects. I
ve wrote a training plans, conducted trainings, writing educational articles, tested new tools, which
were further implemented.
05/2017-0 Sweden, SCHEDULING Assignment 4Service company provided mystery shopping services for different businesses in Europe and
3/2018 Norway, 4Service Group – manager Middle Eastern countries. My responsibilities were to conduct phone/email communication with
Finland, Mystery shopping people from Europe and Scandinavian countries, making deals which were convenient both for the
Denmark company (Ukraine) mystery shoppers and the project needs, coordination and support during mystery evaluations,
following the month target plan of visits, planning of budgets, making plans for the trips, sometimes
24/7 communication with mystery shoppers during long tours. I was a coordinator in 5 countries
with different projects and different deadlines. Except my direct duties sometimes I was teaching
new assignment managers, helping colleagues to solve complicated issues with mystery shoppers.
Also, I have a good experience in recruiting mystery shoppers in various social medias.
03/2017- Ukraine Netfix (paper writing Customer Netfix is a students’ paper writing service which helped students all over the world to conduct a
05/217 service) (Ukraine) Support research and draft a students’ paper. Duties: Phone/chats/mail communication with people from US
Representati and European countries, communication with writers, coordination of projects (personal support
ve representative), processing of the service.
12/2016-0 Ukraine RedTram (Ukraine) Sales RedTram – internet marketing and advertisement company. Responsibilities: Phone communication
2/2017 manager with people from Russia and Ukraine (mostly in Russian), making cold calls, selling marketplaces for
the client’s product, creating and filling accounts in clients base, client consultations and support
during the advertising campaign.
10/2016-1 Ukraine Kyiv National Teacher of That was a part of Student practice, teaching students of 2nd and 3rd years of studying to prove
1/2016 Linguistic University English qualification and receive a Master’s degree. Main responsibilities were: planning, preparing and
(practice)/ delivering lessons to academic groups; preparing and setting tests, examination papers, and
exercises; marking and providing appropriate feedback on oral and written work; assessing and
Date Location Company Position Description
from-to
Teacher of continuously monitoring student’s progress; basic administration, such as keeping student’ registers
Spanish and attendance records.
(practice)
05/2016-0 Ukraine Grace Family Translator Duties: Translation of correspondence Russian (Ukrainian) -English - Russian (Ukrainian);
8/2016 management of document flow and development of documents; copywriting; creating a unique
content; proofreading.
02/2015 Ukraine Kyiv Gymnasium № English Part of the student’s practice is to prove the qualification as an English teacher and receive a
53 Teacher Bachelor's degree. Responsibilities: Classroom management; planning, preparing, and delivering
(practice) lessons to a range of classes and age groups; preparing and setting tests, examination papers, and
exercises; marking and providing appropriate feedback on oral and written work; assessing and
continuously monitoring student progress; basic administration, such as keeping student registers
and attendance records.