Анастасія

Anastasiia Tokar
Sales & Customer Relations Professional

PERSONAL INFO WORK EXPERIENCE
Born: 09/02/1997 (29 y.o.) 04/2025 – Present
Country: Ukraine Personal Sales Manager
Rent Luxe Car | Italy (remote)
Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)
• Managed high-end client accounts and luxury car rentals across Europe.
(Viber/Telegram/Whatsapp)
• Coordinated bookings, deliveries, and client communications, ensuring
Email: [відкрити контакти](див. вище в блоці «контактна інформація») seamless service.
• Negotiated contracts, prepared invoices, and oversaw transaction
LANGUAGES
accuracy.
English Advanced (C1) • Delivered premium customer service, building long-term client
Russian Native relationships.
Ukrainian Native • Supported business growth through upselling and tailored client solutions.

06/2024 – 09/2024
PC SKILLS
Customer Support Specialist
• MS Office (Word, Excel, PowerPoint) Softonic | Kyiv, Ukraine (remote)
• Opera, Chrome, Firefox, Safari • Provided technical support to English-speaking customers across multiple
• Skype, Zoom, Google Docs channels.
• CRM platforms • Assisted clients via live chat, email, and phone, resolving technical issues
CERTIFICATES efficiently.
• Managed and executed support cases, ensuring timely resolution.
• IELTS • Maintained high customer satisfaction through clear communication and
• TEOC problem-solving.
• QA • Documented cases and collaborated with internal teams to improve
• British Council support processes.
EDUCATION
07/2022 – 01/2024
2018–2019 Financial Manager
Master's Degree Brueder Auto Sales LLC | Jacksonville, FL, USA (onsite)
Finance, Banking & • Managed financing, sales, and administrative operations for a car
Insurance — with Honors dealership.
Kharkiv State Univ. of
Food Technology & Trade • Facilitated client financing through Westlake Financial, ensuring smooth
approvals.
2014–2018 • Processed and submitted all DMV documentation accurately and on time.
Bachelor's Degree • Handled accounting, invoicing, and all types of sales transactions.
Finance and Credit
Kharkiv State Univ. of
• Supported sales growth by managing client relationships and ensuring high
Food Technology & Trade satisfaction.
ADDITIONAL 09/2018 – 02/2022
• Driver's license Cat. B (since 2017) English Tutor
Self-Employed | Kharkiv (onsite & remote)
• Provided personalized English lessons for students of various levels.
• Conducted courses focused on exam prep, language improvement, and
communication.
• Designed tailored lessons for travel, business English, and professional
communication.
• Monitored student progress and adapted teaching methods to ensure
outcomes.
• Built strong student relationships through engaging and interactive
sessions.

COURSES & SEMINARS
12.2020–02.2021 Teacher Activity Group – British Council Certification
2020 Advanced English (Kadikoy, Istanbul) – IELTS
preparation
2020 TEFL.IE Teaching English Online Course
2019 QA Course