• PRO

Victor

Customer service representative

Вид зайнятості:
повна
Вік:
30 років
Місто проживання:
Київ
Готовий працювати:
Дистанційно

Контактна інформація

Шукач вказав ел. пошту та LinkedIn.

Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.

Досвід роботи

Sales representative

з 08.2023 по 05.2024 (9 місяців)
Atlas Tools and Machinery, Дистанційно (Роздрібна торгівля)

-Achieved an increase of sales targets consistently on a month to month basis.
-Increased average transaction value and related product sales by utilizing upselling and cross-selling techniques tailored to customer needs.
-Engaged customers to identify preferences and provided tailored product information while maintaining high level of professionalism.
-Assisted in visual merchandising and collaborated on promotional strategies to enhance store appeal and sales.
-Managed inventory and conducted audits to ensure optimal product availability and streamline stock management.
-Delivered outstanding customer service.

Flight Attendant

з 03.2017 по 12.2022 (5 років 9 місяців)
Qatar Airways, Дистанційно (Транспорт, логістика)

-Accumulated over 4,000 flying hours while ensuring compliance with airline and federal aviation regulations for safety and security.
-Managed complex schedules for international flights, demonstrating adeptness in prioritizing tasks and meeting tight deadlines.
-Successfully navigated various challenges with diplomacy, confidently finding solutions within specified timeframes.
-Collaborated with ground staff and crew members to ensure 95% on-time departures and arrivals for all trips.
-Coached junior crew members to improve their skills in areas such as safety protocols, service standards and effective communication, contributing to their professional development.
-Drove customer enrollment in the Frequent Flyer Program (Privilege Club),fostering long-term loyalty and engagement.
-Promoted to Qatar Airways' World’s Best Business Class after two years of service, starting in May 2019.
-Received multiple "Kafou" awards as a Qatar Airways Cabin Crew, recognizing excellence through feedback from various sources.

Front Desk Administrator

з 03.2015 по 03.2017 (2 роки)
Skyfitness, Київ (Краса, фітнес, спорт)

-Answered an average of 50+ inquiries daily from clients, vendors, and other callers, providing timely and accurate information.
-Enhanced understanding between multilingual parties by offering cultural guidance to speakers for effective communication.
-Processed membership renewals and payments, maintaining financial records while promoting memberships and personal training packages to enhance client engagement.
-Managed appointment scheduling for personal trainers and group classes, optimizing staff and facility utilization.
-Welcomed members and guests with a warm, professional demeanor, creating a positive first impression.

Освіта

National Technical University "KPI"

Management, Київ
Вища, з 2012 по 2016 (4 роки)

Bachelor's degree in Management.

Знання і навички

  • Time Management
  • Market Research
  • Adaptability
  • Goal-Oriented
  • Multitasking
  • Attention to Detail
  • Risk management
  • Technical Analysis
  • Fundamental Analysis
  • Analytical Thinking
  • Discipline and Patience
  • Decision-Making
  • Customer Experience
  • Customer Engagement
  • Customer Satisfaction
  • Client Services
  • Persuasion Skills
  • Conflict Resolution
  • Product Knowledge
  • Customer Service
  • Organization Skills
  • Product Promotion

Знання мов

  • Англійська — вільно
  • Українська — вільно

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