Pratibha

Pratibha Yadav
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Pratibha Yadav
Georgia | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

Summary
I am a motivated and dedicated medical student at Caucasus University in Georgia, with two years of proven sales experience. I possess strong communication, interpersonal,
and customer service skills, and I excel at adapting and thriving in fast-paced environments. My track record highlights my ability to establish meaningful client relationships,
drive sales growth, and ensure customer satisfaction. I am eager to leverage my skills and experience in the hotel industry, where I aim to create exceptional guest
experiences and contribute to the organisation’s overall success. Detail-oriented and highly adaptable, I am committed to continuous learning and professional development.

Experience
Sales Manager 01/2021 to 12/2022 Kyiv, Ukraine

● Successfully led a high-performing team of sales professionals, effectively
managing daily operations, setting ambitious yet achievable targets, and
consistently monitoring performance to ensure optimal productivity and revenue
growth.
● Developed and implemented comprehensive sales strategies that resulted in a
remarkable 40% increase in sales revenue, while also expanding market share
across key regions and verticals, contributing to sustained business growth.
● Maintained and nurtured strong relationships with key clients, actively engaging
with stakeholders to understand their evolving needs, address concerns, and
deliver tailored solutions. This proactive approach played a pivotal role in achieving
a 35% increase in client retention and fostering long-term customer loyalty.
● Conducted regular performance reviews, provided coaching and mentorship to
team members, and facilitated professional development opportunities to
enhance their sales skills and achieve individual and team objectives.
● Collaborated cross-functionally with marketing, product development, and customer
support teams to align strategies, optimize sales efforts, and deliver seamless
customer experiences.
● Leveraged data analytics tools to track sales metrics, assess performance trends,
and identify growth opportunities, enabling data-driven decision-making for
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continuous improvement.
● Spearheaded innovative sales initiatives that capitalized on market trends and
customer insights, driving consistent revenue growth and strengthening the
company’s competitive positioning. 

● English Translator

Tixxie 12/18 to 06/19

Translated a wide range of documents, including legal, business, and technical
content, ensuring accurate and contextually appropriate translations from hindi to
English 

Collaborated with clients to understand the context, target audience, and specific
terminology to ensure translations met their needs.

Delivered translated content within tight deadlines while maintaining accuracy and
fluency in the final output

Proofread and edited translated texts to eliminate errors and ensure the final
product adhered to grammar and style guidelines

SUPPORT MANAGER 

Tredero 06/20 to 12/20

Acted as the primary point of contact for escalated customer concerns, ensuring timely
and effective resolutions while maintaining high levels of professionalism and customer
satisfaction

Developed and implemented training programs for new and existing team members,
improving overall team performance and product knowledge.
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Analyzed customer feedback and support metrics to identify trends and areas for
improvement, contributing to the development of proactive solutions and product
enhancements

Assisted in the creation and maintenance of knowledge base articles, helping
customers resolve common issues independently and reducing support ticket volume.

Skills
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●
● B2B English 
● Attention to Detail

● Interpersonal Skill

● Critical Thinking

● Initiative and Self-Motivation

● Leadership

● Negotiation
● Event Management and Coordination

● Communication Skills

● Team Collaboration

● Time Management

● Problem Solving

● Adaptability
Education(Medicine)
 Kyiv Medical University

Kyiv, Ukraine
(Transfer to )
Caucasus University 01/2024

Tbilisi, Georgia

References
References available upon request.