- Файл
Vitalii
Customer support representative
- Вік:
- 48 років
- Місто проживання:
- Любомль
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/13009228/
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Liuboml, Volyn, Ukraine · [
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Summary
Experienced customer support specialist with a translation background, and knowledge in logistics
coordination, website development (WordPress), and English tutoring. Proficient in managing high-
pressure situations, delivering quality customer service, and maintaining meticulous records. Fluent
in English (C1 level) with extensive experience in cross-cultural communication. Committed to
enhancing customer satisfaction and operational efficiency.
Core Competencies
• Effective Communication & Persuasion
• Problem Resolution under Pressure
• Logistics Coordination & Shipment Processing
• CRM Systems & Data Management
• Administrative & Customer Support
• English Tutoring (up to C1 level)
• Microsoft Office (Excel, Word, PowerPoint)
• WordPress Development & Marketing Automation
Professional Experience
Shipping & Logistics Coordinator
International Non-Profit Organization | 1999-2002
• Managed interbranch communication, ensuring smooth shipment synchronization across
international locations.
• Prepared shipping documents, invoices, and translations for cross-border transportation.
• Communicated with international branches to coordinate deliveries and resolve logistical
challenges.
• Worked under tight deadlines to meet sudden shipment requirements, demonstrating
definite problem-solving skills to make it happen.
Language Tutor and Translator
Non-Profit Organization / Self-Employed / Online Language Schools | 2001-2004, 2015-Present
• Provided personalized English (Spanish, Ukrainian) lessons to students at various levels,
including up to C1 proficiency (English).
• Adapted teaching strategies to cater to diverse student needs, ensuring effective language
acquisition.
• Translated documents between English, Ukrainian, and Russian with accuracy and cultural
sensitivity.
WordPress Specialist | Marketing Automation Expert
Freelance | 2010-Present
• Built and managed WordPress websites, optimizing user experience and functionality.
• Developed automated marketing strategies, including email follow-ups and sales funnels.
• Managed administrative tasks, including scheduling, travel arrangements, and document
tracking.
Technical Skills
• Microsoft Office Suite (Excel, Word, PowerPoint)
• WordPress Website Development & SEO
• Tech-Savvy & Computer Proficiency
• Email Management & CRM Systems
• Marketing Automation Tools
Language Skills
• English: Fluent (C1)
• Ukrainian: Native
• Russian: Fluent
• Spanish: Pre-Intermediate/Intermediate
2
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