Особисті дані приховані

DIANA RIFAI
Project Manager

11.07.1997 MUNICH

WORK EXPERIENCE
CONTACTS
Technical Account Lead / IT Project Manager
Confidential (NDA) | April 2023 – Present
[відкрити контакти](див. вище в блоці «контактна інформація»)
Led Technical and Business Account Managers, managing 100+ client integrations across
multiple regions in Fintech & Payment Systems
@DianaRifai
Oversaw end-to-end API integrations (REST, SOAP, Webhooks), troubleshooting
authentication, latency, and data validation issues
[відкрити контакти](див. вище в блоці «контактна інформація»)
Managed workflows in Jira, creating automation rules, dashboards, and custom issue
tracking for enhanced visibility
LinkedIn
Assigned and prioritized technical tasks for developers, DevOps, and QA, ensuring timely
deployments and bug resolution
SUMMARY Monitored Cloudflare settings, optimizing API traffic flow, and performance metrics
Results-driven Technical Project Manager with a strong Tracked CI/CD deployments, hotfix releases, and rollback strategies to ensure system
stability
background in API integrations, payment systems, and
Developed SQL queries to extract and analyze transaction data, identifying trends and
workflow optimization. Proven track record in scaling
anomalies
technical operations, managing high-impact projects, and
Created technical documentation, including API specifications, troubleshooting guides,
leading cross-functional teams to achieve business
and best practices for onboarding
growth. Expert in streamlining integration processes,
Implemented SLA monitoring and incident management, ensuring compliance with uptime
enhancing system performance, and driving data-driven
and response time requirements
decision-making. Adept at aligning technical architecture
Analyzed product processing KPIs, optimizing integration processes to reduce failures and
with strategic objectives, optimizing merchant
improve conversion rates
onboarding, and maximizing operational efficiency and
Project Manager / QA Manual
revenue impact.
The German Language School, Munich | September 2022 – April 2023
SKILLS Oversaw website development, testing, and optimization, enhancing user experience
and engagement
Project Management & Agile: Jira, Confluence, Trello, Scrum, Conducted manual QA testing, creating test cases, checklists, and bug reports
Kanban, Sprint Planning, Risk Management, SDLC, ITIL Collaborated with developers to identify and resolve critical issues, improving
Technical Expertise: API Integrations (REST, SOAP), Postman, platform stability
Swagger, Payment Systems, CI/CD, SQL (Basics), Webhooks,
Project Manager / Head of Marketing
Microservices, Cloud Platforms (AWS, GCP, Azure)
Data & Analytics: KPI Monitoring, BI Tools (Datapine, Tableau,
Digital Agency "ArtCube" | March 2021 – August 2022
Power BI), Report Automation, Data-Driven Decision Making Led data-driven marketing campaigns, increasing ROI and conversion rates
Business & Stakeholder Management: Process Optimization, Optimized client websites and digital assets, enhancing user experience and business
Cross-Team Collaboration, Expectation Management, SLA & performance
Incident Management Conducted user-side testing, identifying issues and refining strategies to align with
Leadership & Soft Skills: Problem-Solving, Strategic Planning, client goals
Team Leadership, Communication, Negotiation, Conflict
Managed stakeholder communications, ensuring transparency and high client
Resolution
satisfaction
LANGUAGES Sales Manager / SMM Specialist
January 2020 – February 2021
English - Upper-intermediate Executed targeted advertising campaigns, increasing brand awareness and lead
German - Intermediate generation
Ukrainian - Native speaker Optimized website content and sales funnels, driving revenue growth
Managed social media strategy, improving audience engagement and customer
EDUCATION retention
Project Manager – Production and Design Department
O.M. Beketov National University of Urban Economy in Kharkiv
IT Company "I. Studio" | January 2019 – January 2020
Master Degree | Dec 2019
Managed end-to-end delivery of design and multimedia projects, including video
Educational and professional program "Geodesy and Land
production and product photography
Management. Land and real estate valuation"
Led a cross-functional team, ensuring project deadlines and quality standards were
met
LICENSES & CERTIFICATIONS Secured new contracts and optimized workflows, increasing revenue and client
“Project Management in IT” – A-Level, Kharkiv retention
“QA Manual Testing” – SnoopGame
“Agile & Scrum Foundations” – Coursera