Контактна інформація

Шукач вказав ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/13074439/

Досвід роботи

Dispatcher

з 12.2020 по 10.2024 (3 роки 10 місяців)
Affordable Appliance Repair, Remote (Public and business services)

I was the go-to for keeping communication flowing smoothly between customers and technicians, especially when it came to things like zip codes,recording brand names ,appliance issues for billing details, and scheduling. If a tech needed more information to complete a repair efficiently, I made it a priority to get it to them fast. I also took pride in accurately documenting every customer interaction, repair request, and appointment in our database by reviewing calls to ensure accuracy of information passed on to technicians. Giving customers reliable information about the technician call out fees, repair costs, and timelines was a key part of my role.I have experience in using ring central and dispatcher CRM systems.

Знання і навички

• Productivity
• Communicability
• Work with clients
• Scheduling/Dispatching
• Conflict settlement
• Time management
• Attentiveness
• MS Office
• Management of CRM
• Google Workspace
• Attention
• Maintenance of technical documentation
• Technical support for users
• Ability to work in multitasking mode
• Google Sheets
• Motivated
• Initiative

Знання мов

Англійська — просунутий