Юлія

Yuliia Chernetsova
Junior Python Developer | Customer Support Representative

Professional Profile
An IT specialist with 1.5 years of experience in information technology, customer support, and commercial
Python development.
• Developed a Telegram bot for order management and processing for an e-commerce store,
integrated with the website and Django-based admin panel. Implemented support for asynchronous
processes (aiogram), Bitcoin payment integration, automatic notifications for users and administrators, and
an order status management system.

Technical Skills
• Operating Systems: macOS, Linux, Windows
• Programming Languages: Python, JavaScript, HTML, CSS, SQL, Shell Script
• Frameworks & Tools: Django, Selenium, NumPy, Matplotlib, Aiogram, Asyncio, Telegram Bot API
• Other Skills: Backend development, automation, Telegram API integration, server infrastructure
administration, frontend development

Professional Skills
• Effective communication with clients and conflict resolution.
• Handling customer requests and ensuring a high level of service satisfaction.
• Analyzing customer data to improve services.
• Experience working with CRM systems and automating customer service processes.

Work Experience
Customer Support Specialist, Namecheap
January 2022 – July 2023
• 1.5 years of experience in server, hosting, and domain infrastructure support, including setting up
and optimizing web servers (Apache, Nginx), managing MySQL and PostgreSQL databases, working with
DNS, SSL certification, and web application security.
• Experienced with WordPress, cPanel certification, email server configuration, Softaculous, etc.
• Provided technical support and resolved customer issues, ensuring high service satisfaction.

Python Developer (Freelance)
2021 – Present
• Developed and maintained a Telegram bot for order placement and delivery for an e-commerce
store, integrated with a Django-based website and admin panel.
• Administered network infrastructure in collaborative projects.
• Managed user databases and ensured their functionality.

Graphic & Web Designer (Freelance)
2018 – 2021
• 3 years of commercial experience in graphic and web design.
• Designed branding materials, websites, and UI/UX components.

Education
Dnipro Art College
Information, Library, and Archival Studies (2015 – 2018)
Diploma in Information Technology

Languages
• English: Upper-intermediate (high proficiency in writing and reading, intermediate in speaking)
• Ukrainian: Native
• Russian: Native

Personal Information
• Location: Dnipro, Ukraine (open to remote work)
• Telegram: @koxayou_you
• LinkedIn: Liana Xerez LinkedIn
• Phone: [відкрити контакти](див. вище в блоці «контактна інформація»)