Musa

INNOCENT OBIORA
Current Location: Nigeria | Phone: [відкрити контакти](див. вище в блоці «контактна інформація») | Email: [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY
Results-driven Technical Support Specialist with 3 years of experience in IT support, troubleshooting, and system maintenance. Proven ability to resolve complex technical issues, optimize IT workflows, and ensure seamless business operations. Adept at working in fast-paced environments, supporting end-users, and maintaining high customer satisfaction. Expertise in diagnosing hardware and software problems, implementing efficient solutions, and delivering top-tier service to maximize user satisfaction. Strong ability to collaborate with cross-functional teams, document processes, and enhance system performance. Adept at thriving in fast-paced environments while maintaining a steadfast focus on quality and efficiency.

WORK EXPERIENCE
Technical Support Engineer
Netpeak, Ukraine | July 2022 – Present
• Provided Level 1 & 2 IT support to internal users and external clients, troubleshooting software and hardware issues.
• Resolved technical problems related to cloud services, Windows/Linux systems, and enterprise applications.
• Collaborated with global IT teams to manage escalations and optimize system performance.
• Implemented automation scripts (PowerShell, Python) to streamline repetitive IT tasks.
• Conducted user training sessions to improve IT literacy and reduce support requests.

IT Support Specialist
Xometry Europe, India | Sept 2021 – June 2022
• Provided remote and on-site support for employees across multiple locations.
• Diagnosed and fixed network connectivity issues, software malfunctions, and security vulnerabilities.
• Assisted in the implementation of new IT systems and supported ERP/WMS platforms.
• Monitored and maintained IT assets, ensuring proper documentation and inventory tracking.
• Ensured compliance with IT security policies and best practices in data protection.

Help Desk Technician
Luxoft, US | Jan 2021 – May 2022
• Responded to help desk tickets and provided technical guidance for employees.
• Resolved common IT issues, including password resets, software installations, and email configurations.
• Supported internal teams with Google Workspace, Office 365, and SaaS applications.
• Maintained hardware and software inventory, ensuring minimal downtime.
• Assisted in IT-related projects, including system upgrades and security audits.

EDUCATION
Bachelor in Computer Science, Federal University of Oye Ekiti, Nigeria | 2021
TECHNICAL SKILLS
✔ Operating Systems: Windows, macOS
✔ Networking: TCP/IP, DNS, VPN, Firewall Management
✔ Cloud Platforms: Microsoft Azure, AWS, Google Cloud
✔ Tools & Technologies: Office 365, Google Workspace, Jira, Zendesk
✔ Scripting & Automation: PowerShell

CERTIFICATIONS
Cisco IT Essentials– 2018
Cisco Network Fundamentals – 2019
Microsoft Certified Azure Fundamentals – 2020
CompTIA A+ / Network+ – 2021

ADDITIONAL INFORMATION
Availability: Open to 100% remote