Diana

СV

Diana Usyk

[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Summary

I have a legal education, knowledge in the field of economic theory, accounting and marketing. Experience in advertising agencies and IT company.

Work experience

16/08/2023- Messaging manager, BICS (temporary)
Manage end-to-end messaging services including P2P, A2P and MMS messaging. Collaborate with internal technical teams to implement new features and products related to messaging services. Work closely with account managers to tailor messaging solutions to meet the specific needs of enterprise and business customers. Monitor and analyze key performance indicators to improve service and increase customer satisfaction. Introduce and manage daily pricing changes to work programs to match market dynamics and increase company profitability. Develop and implement optimized routing strategies based on traffic volume, cost and quality, improving network performance, margins and customer satisfaction. Analyze and monitor customer traffic reports, customer profitability and routing performance to identify areas for improvement and growth opportunities.

10/01/2022- 15/08/2023 Coordinator, Infopulse Ukraine is part of Tietoevry
Process coordination to provide customer services(Systembolaget, SNMO), daily collaboration with the company's technical specialists, translation services in business communicate information support for users to eliminate errors in the operation of office software and work equipment, escalation management and incident support in the ServiceNow system, reporting.

2021 – 2021Art coordinator, "Publishing house" Glowberry books ", Kiev Project work on the creation of the cartoon "Brave
Bunnies "
Distribution of tasks and downloads among the art group,
control execution of the schedule, communication with the art team, production manager and contractors, reporting, drawing up work plans, control of making edits, collecting and distribution of art materials for further work international contractors.

2015 - 2020Project manager, Advertising agency
«Almira Group», Kiev
My responsibilities included monitoring the activities of counterparties, determining their needs, competitor market analysis, drawing up preliminary plans, agreeing on deadlines, cooperation with production, suppliers and contractors, building logistics processes. Preparation presentations and cost calculation for the customer, participation in tenders. Project documentation (work with contracts, applications, etc.)
Production and support of the "Field days" campaign (Monsanto, BASF). Taking part in creation of concepts and packaging design (PepsiCo (Mashenka, Ramol etc.) Script development and production of digital postcards for posting on Facebook and YouTube (PepsiCo (Sadochok)

2014 – 2014Account manager B2B, Advertising agency
«Clio Products Group», Kiev
Work with existing clients. Negotiations and preparation of calculations at the request of the customer, cooperation with local and foreign suppliers, quality control and timing, reporting, document flow. Participation in tender submission.

2008 – 2014Account manager B2B, Advertising agency
«Triline», Kiev
Correspondence management, identifying customer needs, processing briefs, negotiations and presentations for companies, preparation of advertising offers, interaction with suppliers (local and foreign), quality control and timing, primary accounting 1C, work with client-bank. Preparation and presentation of the company at special exhibitions, participation in submitting a tender.

Other

Languages:Russian: fluency Ukrainian: fluency Swedish: advanced English: intermediate
Skills:MS Office: good knowledge, CRM system, Splunk, Qlik Sense
Hobbies:Sports, cycling, traveling, discovering new places and getting to
know other cultures.
Reference

I will provide on request.